Jessica Jimenez
Burbank,CA
Summary
Meticulous Assistant Store Director with 20+ years of retail experience. Successful at following directions and taking initiative to drive excellent customer experiences. Focused on filling in department gaps and closely supervise employees. History of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Director
Gelson's Markets
04.2020 - Current
- Supervised employees and different store departments.
- Responded to customer complaints and comments.
- Checked employee break times and schedule adherence.
- Interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Catering/Bar Supervisor
Levy Restaurants
10.2011 - 01.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled cash accurately and prepared nightly deposits.
- Completed bar opening and closing procedures.
- Kept detailed inventories of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Associate of Arts - Accounting
Cerritos College
05-2025
Associate of Arts - Economics
Cerritos College
Norwalk, CA05-2025
Associate of Arts - Business Management
Cerritos College
Norwalk, CA08-2024
Skills
- UK Dimensions use
- Employee feedback
- Floor display designs
- Shrink management
- Recruitment and hiring
- POS system training
- Promotional planning
- Customer loyalty and retention
- Sales floor oversight
- Strategic sales
- Store operations
- Time management abilities
- Professionalism
- Vendor Management
- Problem-solving aptitude
- Reporting and documenting
- Schedule oversight
- Communication Skills
- Employee Training
- Data Analysis
- Cross-functional team leadership
- Performance reviewing
Timeline
Assistant Store Director
Gelson's Markets
04.2020 - Current
Catering/Bar Supervisor
Levy Restaurants
10.2011 - 01.2020
Associate of Arts - Accounting
Cerritos College
Associate of Arts - Economics
Cerritos College
Associate of Arts - Business Management
Cerritos College
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