Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Johnson

Atlanta,US

Summary

Enthusiastic Sales Associate with more than 9years' experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques. Cashier with more than 8years of retail experience. Well-versed in all areas of store operations. Passionate about exceeding customer expectations to building loyalty and retention

Highly skilled in managing and organizing health information data, with background as Health Information Technologist and Medical Registrar. Demonstrated ability to ensure the accuracy, accessibility, and security of patient health information. Strong in applying coding systems to patient records for billing and analysis purposes, contributing to efficient healthcare delivery. Improved record-keeping processes in previous roles, enhancing data retrieval times and ensuring compliance with regulatory standards.

Overview

10
10
years of professional experience

Work History

Patient Registration Clerk

Piedmont Atlanta Hospital
Atlanta, GA
12.2023 - 09.2024
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Managed inventory of supplies used during registration process.
  • Adhered to organizational policies and procedures at all times.
  • Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
  • Responded to inquiries from patients regarding their accounts or services offered by the facility.
  • Reviewed medical records for completeness prior to filing them away.

Cabin cleaner

Delta Airlines
Atlanta, US
03.2023 - 11.2023
  • Performed light maintenance tasks, such as painting walls or replacing light fixtures
  • Disposed of trash from cabins in accordance with company guidelines
  • Responded promptly to guest requests for additional items like extra pillows or blankets
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies
  • Cleaned tray tables and windows and rearranged magazines to be presentable
  • Vacuumed floors and cleaned aircraft's cockpit
  • Removed trash and recyclables from aircraft interior
  • Communicated with flight dispatch personnel regarding incoming or outgoing aircraft

Customer service representative

T-mobile
Atlanta, US
11.2021 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gathered customer feedback through surveys and used the data to improve customer service
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support

Ambassador

Delta sky club
Atlanta, US
09.2020 - 10.2021
  • My job duties was to pick up customers plates & dispose them as well as to pick up their glasses & wash them

Housekeeping

Christian city
Union city, US
01.2019 - 08.2020
  • Light cleaning
  • Dusting
  • Changing bed linens
  • Emptying trash

Customer service representative

Rent Recovery
Atlanta, US
01.2016 - 05.2018
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Developed all process controls and metrics for daily management of the Call Center
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates

EPA

Gate Gourmet
Atlanta, US
11.2015 - 08.2017
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
  • Divided cargo received by account number and intended location

Customer service representative

At&T/ work from home
Atlanta, US
05.2014 - 11.2016
  • Eveloped all process controls and metrics for daily management of the Call Center
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates

Education

High School Diploma -

Whitewater high school
Fayetteville, GA
05.2010

Skills

  • Customer service oriented
  • People oriented
  • Computer skills
  • Sales Experience
  • Experienced
  • Healthcare industry

Timeline

Patient Registration Clerk

Piedmont Atlanta Hospital
12.2023 - 09.2024

Cabin cleaner

Delta Airlines
03.2023 - 11.2023

Customer service representative

T-mobile
11.2021 - 02.2023

Ambassador

Delta sky club
09.2020 - 10.2021

Housekeeping

Christian city
01.2019 - 08.2020

Customer service representative

Rent Recovery
01.2016 - 05.2018

EPA

Gate Gourmet
11.2015 - 08.2017

Customer service representative

At&T/ work from home
05.2014 - 11.2016

High School Diploma -

Whitewater high school
Jessica Johnson