Jessica Johnson
Houston,TX
Summary
Jessica is detailed-oriented and highly organized data entry professional with over 2 years of experience in entering , processing and managing data. Proficient in using various data entry softwear with a strong commitment to accuracy and efficiency. Seeking to leverage my skills and experience to contribute to the success of my team.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
McKesson
07.2024 - Current
- Enter and update data into various databases, systems and spreadsheets with accuracy and speed.
- Verify and correct data discrepancies to ensure all information is current and accurate.
- Perform quality checks on data entries to ensure completeness and correctness.
- Assist with refills and coordinate shipping.
- Handle confidential information responsibly and in accordance with company and HIPAA guidelines.
Customer Service Representative
Ttec
03.2023 - 11.2023
- Maintain detailed records of customer interactions, including inquiries, complaints and resolutions ensuring compliance with privacy laws (HIPAA guidelines)
- Assist members in navigating their health insurance plans, explaining details of coverage, networks and claims process.
- Process health insurance claims accurately ensuring all required information in captured and submitted for approval.
- Educate members on available benefits, network providers and healthcare options to ensure they make informed decisions
- Collaborate with internal departments including claims and billing, to resolve complex customer issues and improve service quality.
Customer Service Representative
Randstad
09.2022 - 12.2022
- Assisted employees with benefit related questions, including eligibility, claims, enrollment status and coverage changes.
- Process benefits changes during open enrollment and throughout the year ensuring all records were updated accordingly
- Manage the enrollment systems and tack employee elections ensuring all benefit data is accurate and up to date.
- Provide guidance to employees during open enrollment periods, explaining plan options, coverage details and eligibility requirements.
- Track and manage timelines for open enrollment to ensure all guidelines are met.
- Assist in the communication of benefits information, such as benefits guidebooks, newsletters and open enrollment material.
Front Desk Receptionist
Tune up Manly Salon
03.2019 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
High School Diploma -
Benjamin Davis High School
Houston, TX06-2015
Skills
- Typing speed: 42 WPM
- Microsoft office suite (Excel, Word, Access, etc)
- Database & data entry management system
- Data verification and validation
- Strong attention to detail
- Time management
- Excellent communication skills
- Ability to maintain confidentiality
- Experience with Teams, Slack Webex Bitrix, etc
- Strong written and verbal communication
- Problem Solving ability
- Conflict resolution
- Active listening and Empathy
Timeline
Data Entry Clerk
McKesson
07.2024 - Current
Customer Service Representative
Ttec
03.2023 - 11.2023
Customer Service Representative
Randstad
09.2022 - 12.2022
Front Desk Receptionist
Tune up Manly Salon
03.2019 - 07.2021
High School Diploma -
Benjamin Davis High School
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