Jessica Johnson
Prince Frederick,MD
Summary
Client-focused Service Account Manager seeking to contribute expertise in supporting complex healthcare products and benefit structures within client-based environments. Demonstrates ability to manage multiple accounts, priorities, and deadlines, while delivering clear communication and effective problem resolution. Self-motivated, adaptable, and quick to learn new products to ensure high-quality client service and account satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Calvert County Public Schools
Prince Frederick, Maryland
11.2025 - Current
- Adapted instructional strategies to meet varying student needs.
- Collaborated with teachers to support lesson planning and curriculum implementation.
- Provided individualized support to students with special educational needs.
- Utilized educational technology to enhance learning experiences.
- Facilitated group activities that promoted teamwork and communication skills.
- Utilized various teaching techniques to motivate students and foster their academic growth.
Aviation Boatswain's Mate, Equipment
United States Navy
Patuxent River, MD
08.2015 - 11.2025
- Collected, recorded and disseminated mission-critical information.
- Conducted on-the-ground training, evaluated results, and scored trainees in performance.
- Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
- Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
- Utilized drawings and schematics to install, remove and modify aircraft structures, systems and components.
- Recommended replacement, repair or modification of aircraft equipment based on inspection.
- Reported issues, malfunctions, unusual wear, or damage to appropriate personnel.
- Inspected completed work to certify that maintenance adhered to standards and procedures.
- Assembled and installed mechanical, hydraulic and structural components and accessories using appropriate tools.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Implemented safety protocols to minimize risks during aviation operations.
- Assisted in training junior personnel on equipment handling and safety procedures.
- Inspected and maintained aviation equipment to ensure operational readiness.
- Operated ground support equipment for aircraft launch and recovery operations.
COVID-19 Site Coordinator
Virginia Department of Health
Newport News, Virginia
03.2020 - 07.2021
- Managed scheduling and logistics for health events and vaccination clinics.
- Collaborated with healthcare professionals to ensure compliance with health regulations.
- Oversaw data collection and reporting for community health assessments.
- Identified opportunities for cost savings through efficient resource utilization.
- Utilized project management software to monitor tasks, deadlines, and team performance.
Care Coordinator
CareCentrix
Phoenix, Arizona
06.2010 - 07.2015
- Coordinated patient care plans with healthcare providers and families.
- Documented patient interactions and updates in electronic health records.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Supported clients during hospital admissions and discharges.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained awareness of government regulations, health insurance changes and financing options.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ02-2021
Skills
- Health regulations compliance
- Effective communication
- Problem solving
- Time management
- Training and development
- Conflict resolution
- Data analysis
- Microsoft Office
- Quality assurance
- Inventory management
- Process mapping
- Lean methodology
- Compliance management
- Stakeholder engagement
Accomplishments
Navy and Marine Corps Achievement Medal
Certification
Lean Six Sigma - Green Belt
Timeline
Substitute Teacher, K-12
Calvert County Public Schools
11.2025 - Current
COVID-19 Site Coordinator
Virginia Department of Health
03.2020 - 07.2021
Aviation Boatswain's Mate, Equipment
United States Navy
08.2015 - 11.2025
Care Coordinator
CareCentrix
06.2010 - 07.2015
Bachelor of Science - Health Care Administration
University of Phoenix