Jessica Johnson
Instacart
Northridge ,CA
6
years of professional experience
Hardworking employee with extensive experience in delivery and personal shopping. Recognized for maintaining a positive attitude and collaborating effectively with coworkers to resolve customer issues swiftly, contributing to high satisfaction ratings. Pursues opportunities to learn new skills and offer strong relationship-building and problem-solving abilities.
Work History
Delivery Driver
5 Years 6 Months- Managed multiple deliveries simultaneously.
- Communicated effectively with customers to resolve issues and enhance satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Personal Shopper
5 Years 11 Months- Curated personalized shopping experiences based on customer preferences and feedback.
- Implemented strategies to resolve customer issues swiftly, enhancing overall service quality.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Server/Bartender
1 Year 4 Months- Provided exceptional customer service in fast-paced environment.
- Prepared and served beverages following standardized recipes and presentation guidelines.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
Education
High School Diploma
Skills
Positive attitude
Customer service
Valid Driver's license/ Clean driving record
Teamwork and collaboration
Attention to detail
Timeline
Server/Bartender
National Bartending School
12.2023 - 04.2025Read More
Delivery Driver
Uber Eats
04.2021 - CurrentRead More
Personal Shopper
Instacart
11.2020 - CurrentRead More
Delta
High School Diploma
Read More