Jessica Johnson
Roehl Transport
Marshfield,WI
15
years of professional experience
I am a dedicated customer service professional with a strong background in both customer service and management. With over 8 years of experience in the Transportation industry, I bring valuable experience in addressing and resolving customer issues effectively. I have a strong focus on using team collaboration to achieve positive outcomes.
Work History
Customer Service Representative
3 Years 1 Month- Work with customers to manage freight volume, solicit freight, and develop additional business.
- Collaborate with teammates from operations, customer service, maintenance and safety to find creative solutions to problems while delivering excellent customer service.
- Mentor new representatives on customer service standards, escalation procedures, and system navigation.
Fleet Manager
5 Years 4 Months- Managed a team of 45 professional CMV drivers operating across the country.
- Ensured the drivers met productivity standards while complying with FMCSA and DOT guidelines.
- Directed daily fleet operations to optimize load assignments, equipment utilization, and on-time freight movement.
- Collaborated with recruiting and safety teams to support driver onboarding, retention, and performance expectations as well as provided performance coaching.
Human Resources Assistant
7 Months- Scheduled and conducted interviews, communicated with candidates, and supported hiring managers throughout recruitment activities.
- Coordinated onboarding activities, prepared new-hire paperwork, and ensured timely completion of required forms.
- Reviewed personnel files and documentation for compliance with company policies and employment requirements.
Customer Service Representative
6 Years- Answered customer inquiries in a timely and professional manner across multiple platforms.
- Mentored new team members on order entry procedures, system navigation, and accuracy standards.
- Processed customer orders accurately through ERP systems.
Education
Bachelor of Science - Business Administration
Skills
Customer relationship management
Problem-solving
Team collaboration
Analytical thinking
Conflict resolution
Computer proficiency
Timeline
Customer Service Representative
Roehl Transport
10.2023 - CurrentRead More
Fleet Manager
Roehl Transport
06.2018 - 10.2023Read More
Human Resources Assistant
Tender Reflections LLC
09.2017 - 04.2018Read More
Customer Service Representative
Eastbay/Footlocker Inc
09.2011 - 09.2017Read More
University of Wisconsin - Stevens Point
Bachelor of Science from Business Administration
Read More