Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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Jessica Johnston

Albuquerque,New Mexico

Summary

Dedicated Direct Support Professional with a proven track record at Dungarvin, enhancing client well-being through compassionate caregiving and effective medication administration. Skilled in behavior redirection and relationship building, I foster independence and promote quality of life for individuals with disabilities, ensuring a safe and supportive environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Dungarvin
01.2025 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted 4 clients that all had TBI

Lead Cook

The Village at Alameda
06.2024 - 11.2024
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
  • Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
  • Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
  • Mentored junior staff members in culinary techniques, fostering an environment of continuous learning within the team.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Set up and broke down kitchen for service.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Participated in food tastings and taste tests.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Prepared meals for lunch and dining services with average of 40 tables per day.

Cashier Team Lead

Nelsons Meats
05.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed 6 cashiers and made and maintained schedules

Personal Caregiver

Frias Family
03.2020 - 04.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Improved client satisfaction by providing personalized care and attention to their unique needs.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients in maintaining independence through consistent support and encouragement.
  • Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
  • Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.
  • Enhanced quality of life for clients by facilitating social activities and outings designed to engage and stimulate.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Managed Monthly expenses and cut out extra costs where needed

Shift Manager/Lead Server

Lollies New Mexican Foods
02.2013 - 03.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed employee schedules for 12 employees to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
  • Managed staff hiring, training and supervision.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Education

Some College (No Degree) - Theater Arts

Central New Mexico Community College
Albuquerque, NM

High School Diploma -

Menaul School
Albuquerque, NM
05-1995

GED -

University of New Mexico
Albuquerque, NM
02.1995

Skills

  • Time management
  • Emergency response skills
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Housekeeping tasks
  • Health and safety requirements
  • Decision-making support
  • Relationship building
  • Transportation
  • Disability awareness
  • Recreational activities
  • First aid and safety

Certification

  • personal care: Wheelchair Securement 01 - /2025
  • Individual Service Plan 01/2025
  • Personal Care: Standard Precautions 2/2025
  • AWMD parts 1 &2 01/2025
  • Positive Supports Training 02/2025
  • ANE Awareness 01/2025
  • Personal Care: HIPPA 02/2025
  • Personal Care: Nutrition and Meal Prep 02/2025
  • Personal Care: Home and Fire Safety02/2025
  • Introduction to Waivers 02/2025
  • Keys to Health 01/2025
  • CPR/AED/First-Aid 01/2025
  • NM OSHA 01/2025
  • NM Defensive Driving01/2025
  • NM Active Shooter 01/2025
  • Personal Care : ADL's, IDL's and communication 01/2025
  • Assisting with Medication Delivery part 3 02/2025
  • Advocacy in Action 02/2025

Languages

English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Direct Support Professional

Dungarvin
01.2025 - Current

Lead Cook

The Village at Alameda
06.2024 - 11.2024

Cashier Team Lead

Nelsons Meats
05.2023 - 05.2024

Personal Caregiver

Frias Family
03.2020 - 04.2023

Shift Manager/Lead Server

Lollies New Mexican Foods
02.2013 - 03.2020

GED -

University of New Mexico

Some College (No Degree) - Theater Arts

Central New Mexico Community College

High School Diploma -

Menaul School

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