Jessica Jones
Clarkston,GA
Summary
Proven leader with extensive experience in enhancing team productivity and customer satisfaction at Whataburger through effective workflow processes and strategic planning. Skilled in stakeholder management and team leadership, demonstrated by successfully mentoring staff and reducing escalations by over 30%. Expert in maintaining high safety and quality standards, ensuring compliance across roles. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering [Number] years of extensive leadership experience in [Industry]. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Whataburger
01.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Assistant Manager
Popeyes® Louisana Kitchen
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Driver
DoorDash
01.2014 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Maintenance Assistant
Fulton Center For Rehabilitation And Healthcare
01.2022 - 10.2023
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Replaced worn or damaged parts to restore equipment functionality.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
Team Leader
Walmart
03.2021 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Shift Manager
McDonald's
04.2020 - 08.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cook
South View
05.2013 - 08.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cashier
McDonald's Restaurant
05.2004 - 09.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Undecided Science
Kennedy King College
Chicago, IL06.2026
GED -
Yale High School
Dwight, IL05.2010
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Meeting facilitation
- Stakeholder Management
- Industry Expertise
- Succession Planning
- Performance Coaching
- Staff Development
- Game strategy
- Corporate Governance
- Team Leadership
- Physical therapy
- Customer Service
- Decision-Making
- Team Development
Certification
- Server Safe
Timeline
Team Leader Manager
Whataburger
01.2024 - Current
Assistant Manager
Popeyes® Louisana Kitchen
10.2023 - Current
Maintenance Assistant
Fulton Center For Rehabilitation And Healthcare
01.2022 - 10.2023
Team Leader
Walmart
03.2021 - 03.2022
Shift Manager
McDonald's
04.2020 - 08.2021
Driver
DoorDash
01.2014 - Current
Cook
South View
05.2013 - 08.2019
Cashier
McDonald's Restaurant
05.2004 - 09.2006
No Degree - Undecided Science
Kennedy King College
GED -
Yale High School