Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Jones

New Brighton,PA

Summary

Patient Care Coordinator with extensive experience at Brighton Health Mart Pharmacy, excelling in patient care coordination and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and follow-up care. Skilled in medical data collection and committed to delivering exceptional customer service while ensuring confidentiality and safety in healthcare operations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator / Certified Pharmacy Tech

Brighton Health Mart Pharmacy
03.2022 - Current


  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Supported healthcare team in processing patient forms.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Certified Medical Assistant

Primary Health Network
03.2021 - Current
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Certified Pharmacy Technician

Rite-Aid Pharmacy
01.2010 - 06.2020
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

U.S. Army Reserves

U.S. Army Reserve Command
01.1998 - 08.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Education

Certified Medical Technician - Health Care

DCI
2021

Certified Pharmacy Technician - Pharmacy

CCBC
2006

91-E Dental Assistant - Dental

U.S.Army Reserve
05.1999

Skills

  • HIPAA compliance
  • Customer service
  • Attention to detail
  • Patient care
  • Medical terminology
  • Quality assurance
  • Inventory management
  • Medical data collection
  • Healthcare
  • Multitasking
  • Punctual and hardworking
  • Multi-line telephone systems

Certification

Registered Medical Assistant

Certified Pharmacy Technician

Timeline

Patient Care Coordinator / Certified Pharmacy Tech

Brighton Health Mart Pharmacy
03.2022 - Current

Certified Medical Assistant

Primary Health Network
03.2021 - Current

Certified Pharmacy Technician

Rite-Aid Pharmacy
01.2010 - 06.2020

U.S. Army Reserves

U.S. Army Reserve Command
01.1998 - 08.2005

Certified Pharmacy Technician - Pharmacy

CCBC

91-E Dental Assistant - Dental

U.S.Army Reserve

Certified Medical Technician - Health Care

DCI

Similar Profiles

CREATE PROFILE
Jessica Jones