Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Sutton

New Brighton,PA

Summary

Dynamic professional with extensive experience at Elite Towing Solutions, excelling in dispatching and conflict resolution. Proven ability in time management and customer service, effectively prioritizing emergency situations while maintaining organized schedules. A critical thinker skilled in data entry and monitoring field personnel, dedicated to fostering positive relationships and achieving operational excellence.

Overview

6
6
years of professional experience

Work History

Dispatcher

Elite Towing Solutions
02.2024 - Current
    • Directed dispatching, routing, and tracking of 40 fleet vehicles.
    • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
    • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
    • Maintained updated and detailed records of calls in physical and electronic database.
    • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
    • Prioritized emergency situations while till keeping original ETAS for current customers

Sales Associate /Delivery Driver

Sherwin-Williams Paint Store
02.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Coordinated inter store exchanges
  • Delivered products to customers in a timely manner
  • Worked well under time constraint for large orders
  • Placed product orders for the store
  • Tracked inventory

Education

High School Diploma -

Moniteau Jr Sr High School
West Sunbury, PA
06-2017

No Degree - Medical Billing And Coding

Purdue Global
Indiana

Skills

  • Driver communication
  • Incident reporting
  • Time management
  • Equipment management
  • Monitoring field personnel
  • Workflow prioritization
  • Critical thinker
  • Active listening
  • Data entry
  • Customer service
  • Call handling
  • Maintaining call metrics
  • Schedule management
  • Problem-solving
  • Schedule coordination
  • Prioritizing calls

Timeline

Dispatcher

Elite Towing Solutions
02.2024 - Current

Sales Associate /Delivery Driver

Sherwin-Williams Paint Store
02.2020 - 07.2022

High School Diploma -

Moniteau Jr Sr High School

No Degree - Medical Billing And Coding

Purdue Global

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