Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Jones

Santa Clarita,CA

Summary

Dedicated and results-driven professional with extensive experience in customer service, event planning, and business operations. Proven ability to cultivate and strengthen client relationships while managing multiple priorities in fast-paced environments. Passionate about providing exceptional service with a positive and enthusiastic approach, and renowned for outstanding problem-solving abilities. An effective communicator and attentive listener, dedicated to creating remarkable client experiences and driving team excellence. A meticulous and reliable team player, consistently aiming to surpass client expectations and achieve remarkable outcomes.

Overview

11
11
years of professional experience

Work History

Small Business Owner

Jessie Jones Photography
Santa Clarita, CA
09.2022 - Current
  • Successfully organized and managed multiple projects with a clear release schedule, ensuring everything ran smoothly and efficiently.
  • Built enduring, meaningful client relationships, delivering positive experiences with professionalism and enthusiasm.
  • Delivered rapid service to put customer needs at the forefront, with customizable photography services, while effectively overseeing all business operations to achieve exceptionally high satisfaction ratings.
  • Empowered clients by clarifying their goals and expectations, equipping them with essential information, and proactively addressing their questions to ensure they achieve outstanding results.
  • Photographed special events, parties, and portraits.
  • Organized contracts, negotiated fees, and ensured compliance with all regulations.

Admissions Coordinator/ Veteran Liaison

Renewal Health Group / Montare Behavioral Health
Los Angeles, CA
11.2021 - 12.2022
  • Served as a key liaison, facilitating communication between veterans and admissions teams to ensure seamless support.
  • Responded to patient inquiries, providing detailed knowledge of company modalities and procedures.
  • Supported patients and families through active listening and compassionate care.
  • Coordinated admission processes, including scheduling and data collection for new patients.
  • Delivered complex crisis intervention and stabilization for patients experiencing psychological distress.
  • Educated clients and families on mental health issues, treatments, and available resources.
  • Collected and analyzed feedback to enhance relationships between entities and the business.
  • Monitored client progress, making adjustments as needed to ensure success.
  • Maintained confidentiality of patient and company information in compliance with regulations.

Server/Trainer

Wood Ranch BBQ
Northridge, CA
11.2020 - 11.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Worked closely with shift manager to solve problems and handle customer concerns promptly and professionally to maintain positive reputation.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.
  • Built relationships with customers to encourage repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Assistant Store Manager

Jersey Mike's Subs
Stevenson Ranch, CA
11.2014 - 10.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Created and maintained safe and secure work environments for employees.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Monitored inventory levels to confirm compliance with company policy.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Handled cash drawers, money counting, and bank deposits for accurate balanced reports.

Education

Associate of Science - Nursing

College of the Canyons
Valencia, CA
05.2025

GED -

William S. Hart High School
Newhall, CA
01.2012

Skills

  • Verbal and written communication
  • Team collaboration
  • Time management
  • Work ethic and multitasking
  • Organizational skills
  • Creative problem solving
  • Attention to detail
  • Adaptability and learning
  • Conflict resolution
  • Customer service and professional/positive demeanor
  • Emotional intelligence
  • Software proficiency
  • Project management and small business operations

References

  • Taylor Fauquier, Admissions Manager, 818-807-5719
  • Josh Haendle, General Manager, 661-312-5169
  • Christine Toon, Secretary Manager, 818-429-7471

Timeline

Small Business Owner

Jessie Jones Photography
09.2022 - Current

Admissions Coordinator/ Veteran Liaison

Renewal Health Group / Montare Behavioral Health
11.2021 - 12.2022

Server/Trainer

Wood Ranch BBQ
11.2020 - 11.2022

Assistant Store Manager

Jersey Mike's Subs
11.2014 - 10.2016

Associate of Science - Nursing

College of the Canyons

GED -

William S. Hart High School

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