Candace Jones
Summerville,SC
Summary
A motivated administrative assistant with verifiable exceptional customer service and clerical skills across various industries. Expert attention to detail and effective verbal and written communication skills to correctly express ideas between businesses and leadership. I am looking to serve as a self-motivated team player in a data entry specialist capacity.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Falando Jones Photography, LLC
10.2014 - Current
- Assists with accounting and forecasting.
- Manages financial operations.
- Demonstrates knowledge of HIPAA Privacy and Security Regulations.
- Compiled monthly reports for case management performance measures.
- Creates and implements client surveys.
- Designs, maintains and updates filing systems for paper and electronic documents.
- Oversees office inventory activities by ordering, stocking, and receiving shipments.
- Establishes rapport with clients to build business relationships.
- Reviews invoices, payment requests, advance requests, and expense reimbursements.
- Utilizes conflict resolution techniques to reach agreements on contentious issues should they arise.
- Schedules referrals and direct appointments, maintains accurate records on in-progress and completed referrals, ensuring total data integrity.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Distributed information and documents, collected payments, and provided customer receipts.
- Experience running a telephone switchboard, handling 200+ inbound calls, providing accurate information, taking messages, and scheduling appointments efficiently.
- Tracked claim payments and reserves with detailed documentation for productivity.
eportfolio Assessor & Student Associate III
Clemson University
08.2011 - 05.2013
- Guided over 100 undergraduate students with website building, creating electronic portfolios required for graduation, and building rapport with students
- Assess student artifacts submitted to database according to program’s scoring rubrics
- Served as student presenter and panelist at Southeast US Campus-Based ePortfolio Conference sponsored by Association for Authentic Experiential and Evidence-Based Learning (AAEEBL) in November 2012 at Clemson University
- Received Collaborative Institutional Training Initiative (CITI) for Social Behavioral Science Research (SBR) certification in January 2012
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZBachelor of Arts - English
Clemson University
Clemson, SCHigh School Diploma -
Mayo High School For Math Science & Technology
Darlington, SC05.2003
Skills
- Effective Verbal and Written Communication
- Active Listening
- Detailed Oriented
- Customer Service
- Analyzing, Coordinating, and Documenting Data
- Critical Thinking
- Problem Solving
- Tech-savvy
- Time-management
- Business Transactions
- Microsoft Excel
Accomplishments
- Developed and submitted strategic reports to executive staff for improving office efficiency in client morale, bill handling processes, etc. Upon execution, client satisfaction increased by 40%.
- Improved business quality assurance ratings for customer service by 71% within one quarter by actively listening to and resolving customer or public complaints.
- Awarded Master Customer Service Manager Certification, 2010.
Timeline
Administrative Assistant
Falando Jones Photography, LLC
10.2014 - Current
eportfolio Assessor & Student Associate III
Clemson University
08.2011 - 05.2013
Bachelor of Science - Business
University of Phoenix
Bachelor of Arts - English
Clemson University
High School Diploma -
Mayo High School For Math Science & Technology
Similar Profiles
Derek JonesDerek Jones
Photographer at Derek Jones PhotographyPhotographer at Derek Jones Photography
Rachel JonesRachel Jones
Owner at Rae Jones PhotographyOwner at Rae Jones Photography
Andrea RomeroAndrea Romero
Owner/Wedding Photographer at Andrielle Photography, LLCOwner/Wedding Photographer at Andrielle Photography, LLC