Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jessica Jones

Rochester,MN

Summary

Versatile associate, highly effective at conflict resolution and finding member based solutions. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Service Specialist

First Alliance Credit Union
Rochester, MN
12.2019 - Current
  • Reviewed ACH transactions daily, noting debit card exceptions and sharing draft findings.
  • Evaluated remote deposit capture items for possible fraud before processing deposits.
  • Processed ACH returns and WSUDs in compliance with NACHA Operating Rules.
  • Ensured adherence to industry regulations, including BSA/AML, NACHA rules, Reg E, and Reg CC.
  • Analyzed discrepancies in check processing, resolving errors efficiently.
  • Managed department queue for ACH stop payments, file adjustments, and card status updates.
  • Oversaw debit card dispute process, ensuring timely resolutions per Reg E guidelines.
  • Recognize check, card, and ACH fraud, alert, and work with risk management to research and resolve.
  • Be available at all times to assist the front line with issues related to ACH, check, card services, instant payments, and fraud.
  • Provided guidance on the use of online banking services, such as bill pay, mobile deposit capture, instant payments, and external transfers.
  • Assisted with the development of new policies and procedures for the department and frontline staff.
  • Identified opportunities for improvement within existing operations.
  • Collaborated with teams to improve fraud detection methodologies and risk management strategies.

Member Advisor

First Alliance Credit Union
Rochester, MN
09.2018 - 12.2019
  • Conducted financial transactions such as deposits, withdrawals, loan payments, transfers, and check cashing.
  • Provided guidance to members on how to access and use credit union services, products, and resources.
  • Assisted with account-opening processes by verifying information, collecting required documents, and entering data into the system.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Educate and empower members by providing genuine support and guidance to products that meet their financial needs.
  • Managed cash levels for the branch to ensure operational efficiency.
  • Collaborate with internal teams to ensure members' needs are met across all departments.
  • Appointed Model MA to assist in the training of new Member Advisors.
  • Appointed a lead position for IRA requests and maintenance.
  • Member of the Deposit Growth and All for One Committees.

Education

General Studies

College of The Siskiyous
Weed, CA

High School Diploma -

Mt. Shasta High School
Mount Shasta, CA

Skills

  • Analytical Mindset
  • Strong Interpersonal Skills
  • Problem-Solving
  • Organizational Skills
  • Attention to Detail
  • Operating Procedures
  • ACH processing
  • Fraud detection
  • Risk management
  • Customer service

Certification

  • Accredited ACH Professional through NACHA, achieved 12/2021, accredited through 12/2026
  • Accredited Faster Payments Professional through NACHA, achieved 5/2025, accredited through 12/2030

Accomplishments

  • Circle of Excellence Award
  • Choose to Engage
  • DEI Committee Ambassador

Timeline

Account Service Specialist

First Alliance Credit Union
12.2019 - Current

Member Advisor

First Alliance Credit Union
09.2018 - 12.2019

General Studies

College of The Siskiyous

High School Diploma -

Mt. Shasta High School

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