Hengfei Zhao
Rochester,MN
Summary
Dynamic massage business owner and therapist with a proven track record at Relax massage, excelling in customer relations and operational efficiency. Expert in employee training and wellness practices, consistently enhancing client satisfaction and service quality. Driven to implement innovative strategies that elevate business performance and foster a holistic approach to client care.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Massage Business Owner and Therapist
Mysterious Island LLC
03.2021 - Current
- Developed and implemented business strategies to enhance operational efficiency and customer satisfaction.
- Managed daily operations, overseeing staff assignments and workflow optimization.
- Trained and mentored employees on best practices and service excellence standards.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Ensured compliance with health and safety regulations within the therapy environment.
- Provided expert advice on wellness practices, contributing to holistic client care.
Massage Therapist
Cloud 9 Foot Spa Houston Medical Center
03.2017 - 01.2020
- Conducted regular assessments of treatment effectiveness, adapting strategies based on client feedback and outcomes.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Education
Associate of Science - RN
Rochester Community And Technical College
Rochester, Minnesota, MN12-2025
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Employee training
- Entrepreneurial personality
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Massage Business Owner and Therapist
Mysterious Island LLC
03.2021 - Current
Massage Therapist
Cloud 9 Foot Spa Houston Medical Center
03.2017 - 01.2020
Associate of Science - RN
Rochester Community And Technical College