Jessica Jones
Bay Shore,NY
Summary
Dependable and organized professional with experience in quality assurance, stability coordination, and administration. Skilled in documentation management, regulatory documentation, workflow improvements, and cross-team collaboration to drive efficiency and meet deadlines. Recognized for adaptability, problem solving, and commitment to accuracy, service quality, and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Stability Coordinator
Piping Rock Health Products
08.2023 - 07.2025
- Coordinated testing and task assignments for laboratory analysts, ensuring timely completion of projects.
- Implemented workflow improvements to increase efficiency across teams and departments.
- Facilitated communication between stakeholders to quickly resolve issues.
- Managed documentation, reporting, and testing requirements, including stability reports, requests, and updates in testing specifications.
- Monitored inventory levels and ordered products for testing for resource allocation, to prevent delays
- Delegated work assignments, set priorities, and guided analysts on handling testing and stability distribution tasks.
- Reviewed employee work to ensure adherence to quality standards, procedures, and accuracy in stability folder closures.
- Assisted analysts on updated procedures, best practices, databases, and compliance protocols.
- Facilitated regular meetings to discuss project progress, testing updates, and resolve issues collaboratively with stakeholders (R&D, QA, Laboratory).
- Researched and prepared reports on testing for management, related to stability and compliance requirements.
- Resolved customer complaints related to stability reports while maintaining company standards.
- Collaborated with management to implement departmental policies, track and provide updates on analyst performance for streamlined processes and timelines for operational efficiency
- Consulted with manager and supervisors to address performance, scheduling, and equipment-related issues.
Quality Assurance
Estée Lauder
08.2022 - 07.2023
- Evaluated components & third party products to ensure the adherence to specifications by verifying the accuracy of standards electronically & manually utilizing production & manufacturer information
- Complied with all safety requirements including GMP & provided guidance on quality operational procedures to management
- Coached & motivated all persons on QA team to develop competencies by assisting others in documentation, inventory and/or procedures
- Conducted inspections & audits of components & outgoing products for overall quality & adherence to specifications
- Routinely evaluated & tested samples against best practices & quality standards by completing measurements, visual inspections, & other established tests
- Regularly updated team leadership on inspection findings regarding quality metrics, communicating consistency issues and production deficiencies to implement corrective measures.
- Updated inspection journals & daily summary logs with quality-related data.
Administrative Assistant
E-Clips Barbershop
06.2019 - 04.2021
- Assisted in the generation of edits & proofreading for file documentation & policy procedures.
- Collaborated with management to organize digital and physical documentation, ensuring the integrity and accuracy of paperwork.
- Supported the development and implementation of new administrative procedures, including maintenance, updates, and categorization of clientele and resource lists.
- Complied with all privacy and security rules.
- Created video content for advertisement & contributed to the creative design of flyers, business cards, & booklets.
- Collaboratively developed & updated spreadsheets to track, analyze, & report on performance & sales data.
Process Operator
Estée Lauder
06.2014 - 05.2015
- Reported to Process Coordinator on production status, problems and deviations.
- Maintained compliance with health, safety, and environment practices.
- Observed and complied with all outlined and documented safety rules and regulations to effectively reduce work-related injuries.
- Verified and inspected components and finished products by comparison, for the accuracy of quality and adherence to customer specifications, against documentation and provided samples.
- Efficiently operated all equipment and machinery according to standard operating procedures that apply to production.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Met production targets and tight deadlines through collaboration.
- Maintained and organized work area by cleaning and removing hazards by organizing and preparing workstations with materials needed for operations, to maximize productivity.
Jr. Event Planner
GI Jones Production
11.2006 - 08.2010
- Researched and set up venues through the coordination of schedules and timelines for events via phone, internet, or in person.
- Developed costed spreadsheet to determine the most optimized and cost effective way to make selection for resources (entertainment, equipment/supplies, personnel, time, and wage).
- Priced venues, supplies and equipment for entertainment engagements.
- Maintained a calendar of events for performers and associated requirements.
- Developed flyers, business cards, posters, and booklets.
Education
International Business & Business Administration
SUNY, Brockport
Brockport, NY05.2014
High School Diploma - AP Political Science
Bay Shore High School
Bay Shore, NY06.2010
Skills
- Software : Microsoft Office Suite, Google Suite, SAP, LabWare LIMS, LMS
- Verbal and Written Communication
- Detail-Orientated & Proofreading
- Analytical-Critical Thinking
- Bilingual (Intermediate Spanish)
- Video Creation & Photo Editing
- Defect Identification & Inspection Reports
Skills:
Organizational Skills
- Recordkeeping/Documentation Skills
- Inventory control
- Collaboration Skills
- Compliance Assurance, Safety Protocol, and Laboratory practices
- Team collaboration
- Problem solving
- Event planning/Project coordination
- Resource allocation
- Presenting ideas and plans for Process improvement
Timeline
Stability Coordinator
Piping Rock Health Products
08.2023 - 07.2025
Quality Assurance
Estée Lauder
08.2022 - 07.2023
Administrative Assistant
E-Clips Barbershop
06.2019 - 04.2021
Process Operator
Estée Lauder
06.2014 - 05.2015
Jr. Event Planner
GI Jones Production
11.2006 - 08.2010
International Business & Business Administration
SUNY, Brockport
High School Diploma - AP Political Science
Bay Shore High School
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