Jessica Jones
Strongsville,OH
Summary
Results-driven waitress with a strong focus on customer service, multitasking, and teamwork. Proven ability to create exceptional guest experiences while managing high-pressure situations effectively.
Overview
21
21
years of professional experience
Work History
Waitress
Buccis JBella
Strongsville, OH
07.2020 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely delivery.
- Trained new staff on menu items, service protocols, and cash handling procedures.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
Brew Garden
Middleburg Hts, OH
01.2016 - 05.2020
- Developed knowledge of menu offerings, enhancing guest experience through informed recommendations.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Associate
The Children's Place
Parma, OH
12.2012 - 11.2017
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions accurately and efficiently, maintaining cash register integrity.
- Stocked merchandise and organized displays to optimize product visibility.
- Trained new associates on sales techniques and customer service standards.
Waitress
Max And Erma's Restaurant
Middleburg Hts, OH
10.2014 - 08.2016
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
- Implemented suggestions for process improvements that streamlined service operations effectively.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Banquet Server
Carrie Cerino Restaurants
North Royalton, OH
02.2005 - 05.2012
- Delivered exceptional customer service during high-volume banquet events.
- Monitored guest satisfaction, addressing concerns promptly to enhance experience.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Education
High School Diploma -
Midpark High School
Middleburg Hts, OH Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
Timeline
Waitress
Buccis JBella
07.2020 - Current
Waitress
Brew Garden
01.2016 - 05.2020
Waitress
Max And Erma's Restaurant
10.2014 - 08.2016
Sales Associate
The Children's Place
12.2012 - 11.2017
Banquet Server
Carrie Cerino Restaurants
02.2005 - 05.2012
High School Diploma -
Midpark High School