Jessica Jones
Spokane
Summary
Focused team player with a courteous and cordial attitude. Proudly offering a background. Looking for a position as an Account Coordinator to lend a hand and a willingness to pitch in will be looked upon enthusiastically.
Attentive individual with a focus and drive to provide exceptional client service, find the best solutions to problems, and support others. A true team player offering several years as an account coordinator.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Account coordinating
Lincare
Spokane
08.2018 - Current
- Coordinated communication between departments to streamline account management processes.
- Managed client inquiries and resolved issues efficiently to ensure satisfaction.
- Developed and maintained detailed client records in the CRM system.
- Processed medical claims using advanced billing software efficiently.
- Reviewed and corrected billing discrepancies for accurate submissions.
- Communicated with insurance companies to resolve claim issues promptly.
- Maintained patient confidentiality while handling sensitive billing information.
- Assisted in training new staff on billing procedures and software use.
- Developed improved workflows for faster claims processing activities.
- Managed accounts receivable by following up on outstanding payments diligently.
- Submitted electronic claims to various insurance carriers.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Performed insurance verification, pre-certification and pre-authorization.
- Developed strong professional rapport with vendors and clients.
- Assisted with medical record maintenance and data entry tasks.
- Coordinated communication between patients and healthcare providers effectively.
- Handled insurance verification and patient billing inquiries professionally.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Call Center Representative
Alorica
Spokane
03.2016 - 05.2019
- Provided exceptional customer service for diverse client inquiries and concerns.
- Managed high call volumes while maintaining quality communication standards.
- Documented customer interactions accurately using internal systems and tools.
- Assisted clients with retirement plan options and benefit selections.
- Educated clients on investment strategies and account management tools.
- Responded to client inquiries regarding retirement account balances and distributions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved issues quickly by collaborating with team members and other departments.
- Assisted customers in navigating products and services effectively through calls.
- Maintained knowledge of product updates and promotional offerings for informed support.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Attended regular training sessions on updates and changes within the industry or organization.
Patient Care Coordinator
Holy Family Hospital
Spokane
05.2008 - 06.2013
- Coordinated patient appointments with physicians and specialists across departments.
- Managed patient records using electronic health record systems effectively.
- Collaborated with medical staff to ensure seamless patient care transitions.
Education
CMAA, CBCS - Medical Office Assistant
Cascades Job Corps
Mount Vernon, WA 02.2006 - 05.2007
Skagit Valley College
Mount Vernon, WASkills
- CRM management
- Medical billing
- Claims processing
- HIPAA compliance
- Insurance verification
- Workflow optimization
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Troubleshooting and problem resolution
- Organizational skills
- Quickbooks
- Self motivation
- Multitasking
- ICD-10 coding
- Healthcare compliance
- EMR software
- Regulatory compliance
- Data entry
- Coding procedures
- Data confidentiality
- Electronic charting
- Insurance billing
- HIPAA regulations
- Front desk management
- Healthcare coding
- Medical office software
- Billing and coding
- Phone and email etiquette
- Calm demeanor
- Verbal and written communication
- Basic accounting
- Office administration
- Administrative support
Timeline
Account coordinating
Lincare
08.2018 - Current
Call Center Representative
Alorica
03.2016 - 05.2019
Patient Care Coordinator
Holy Family Hospital
05.2008 - 06.2013
CMAA, CBCS - Medical Office Assistant
Cascades Job Corps
02.2006 - 05.2007
Skagit Valley College