Jessica Jones
Kansas City,MO
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Real Estate Agent
All Access Realty
Kansas City, Kansas
12.2015 - Current
- Streamlined tenant onboarding processes by conducting employment verifications, credit checks, and background screenings for prospective tenants annually.
- Maintained and updated property listings, responded to rental inquiries, and scheduled property showings.
- Assisted in rent collection, processed payments, and maintained financial records in property management software(Innago, Transaction Desk, Google sheets)
- Negotiated contracts between buyers and sellers to reach mutual agreements.
- Assisted clients with paperwork and documentation for real estate transactions.
- Managed real estate transactions from initiation to closing.
Customer Relations Lead
Grundfos Pumps
Olathe, Kansas
09.2017 - 02.2026
- Handled daily financial transactions, including billing, invoicing, and account reconciliations.
- Coordinated communication between customers and internal teams to enhance service delivery.
- Trained team members on customer engagement best practices and company policies.
- Developed customer feedback mechanisms to improve satisfaction and loyalty.
- Fostered relationships with key clients to ensure ongoing support and collaboration.
- Resolved escalated customer issues in a timely manner.
- Maintained accurate records of all customer interactions using CRM software systems.
Client Service Team Lead
DST Retirement Solutions
Kansas City, Missouri
07.2014 - 08.2017
- Led client service team to resolve client inquiries and issues promptly.
- Resolved escalated customer issues in a timely manner by leveraging problem-solving skills.
- Trained staff on best practices for client interactions and service protocols.
- Oversaw daily operations to ensure high-quality service delivery standards.
- Monitored team performance and provided constructive feedback for improvement.
- Facilitated regular team meetings to discuss goals, challenges, and solutions.
- Ensured all customer inquiries were answered promptly using appropriate resources.
Education
Kansas/Missouri Real Estate License -
Career Education Systems
Kansas City, MO12-2014
Associate of Science - Elementary Education
Kansas City Kansas Community College
Kansas City, KS08-2012
HIGH SCHOOL DIPLOMA -
Washington High School
Kansas City, KS05-2001
Skills
- Customer relationship management
- Account management
- Vendor relations
- Contract negotiation
- Project Management
- Reporting & Compliance
- Business research
- Analytics
- Investigative Skills
- Attention to detail
- Microsoft Suite
- Scheduling
- Time Management
- Organizational Skills
- Team leadership
- Training and development
- Problem-solving
- Critical Thinking
- Communication skills
- Conflict Resolution
Timeline
Customer Relations Lead
Grundfos Pumps
09.2017 - 02.2026
Administrative Assistant/Real Estate Agent
All Access Realty
12.2015 - Current
Client Service Team Lead
DST Retirement Solutions
07.2014 - 08.2017
Kansas/Missouri Real Estate License -
Career Education Systems
Associate of Science - Elementary Education
Kansas City Kansas Community College
HIGH SCHOOL DIPLOMA -
Washington High School