Jessica Jordan
MYRTLE BEACH,SC
Summary
Dynamic professional with extensive experience as Head Housekeeper at Salty Beach Cleaning Services, excelling in training and mentoring staff while enhancing cleaning practices. Proven track record in quality assurance and client relations, ensuring high standards of cleanliness and safety. Exceptional organizational skills and a strong customer service focus drive operational efficiency and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Head Housekeeper
Salty Beach Cleaning Services
Myrtle Beach, SC
05.2022 - Current
- Supervised daily cleaning operations to ensure adherence to quality standards.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Developed efficient cleaning schedules to optimize team productivity and resource allocation.
- Conducted regular inspections of facilities to maintain cleanliness and address issues promptly.
- Evaluated and refined cleaning procedures to increase operational efficiency and effectiveness.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Evaluated employee performance and developed improvement plans.
Daycare Teacher
Beansprout Academy
Fort Mill, SC
03.2019 - 03.2022
- Designed and implemented engaging lesson plans tailored to various developmental stages.
- Fostered a nurturing environment promoting social, emotional, and cognitive growth in children.
- Managed classroom activities, ensuring safety and adherence to educational standards.
- Collaborated with parents to discuss children's progress and address any concerns.
- Monitored individual behavior and development, providing targeted support as needed.
- Organized educational activities that enhanced language skills and creativity among students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Customer Service Agent
Positec USA
Charlotte, NC
01.2012 - 02.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns using company software systems efficiently.
- Collaborated with team members to improve customer satisfaction through feedback implementation.
- Assisted in training new staff on customer service protocols and best practices.
- Maintained accurate records of customer interactions and transactions for quality assurance purposes.
- Identified recurring issues and suggested improvements to enhance service delivery processes.
- Provided timely support for product-related questions, ensuring clear understanding of features and functions.
- Engaged with customers via multiple channels, delivering consistent service across phone, email, and chat platforms.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Mount Pleasant High School
Mount Pleasant NC06.2009
Skills
- Cleaning practices
- Customer service focus
- Cleaning and sanitation
- Exceptional organization
- Training and mentoring
- Staff training and development
- Health and safety compliance
- Quality improvements
- Client relations
- Guest relations
- Task delegation
- Quality assurance
- Commercial and residential cleaning
Timeline
Head Housekeeper
Salty Beach Cleaning Services
05.2022 - Current
Daycare Teacher
Beansprout Academy
03.2019 - 03.2022
Customer Service Agent
Positec USA
01.2012 - 02.2019
GED -
Mount Pleasant High School