Jessica Juare
Las Vegas,NV
Summary
Dynamic administrative professional with a proven track record at SeaWorld San Diego, excelling in customer service and data management. Recognized for enhancing operational efficiency and fostering strong team collaboration. Proficient in Microsoft Excel, I leverage critical thinking to solve problems effectively, ensuring exceptional guest experiences and maintaining high safety standards.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Canteen
San Diego, CA
03.2023 - 06.2025
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Used company specific applications to issue and return product , ran daily and weekly inventory reports for Micro Markets
- Performed corrective actions for vending machine and cash collection errors
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Park Operations Supervisor
SeaWorld San Diego
San Diego, CA
03.2023 - 03.2024
- Improved staff performance by conducting regular training sessions and providing constructive feedback.
- Adapted quickly to unforeseen challenges or changes in weather conditions by modifying plans accordingly to ensure minimal disruptions to guests'' experiences.
- Boosted overall park cleanliness by implementing a comprehensive waste management system.
- Trained workers in service policies, safety requirements and specifics of activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Enhanced customer service based on feedback from guests.
- Monitored workers for performance, professionalism and service quality.
- Managed daily operations, ensuring smooth functioning of all park facilities and amenities.
- Ensured safety standards compliance, conducting routine inspections, and addressing any concerns promptly.
Park Operations Assistant Supervisor
SeaWorld San Diego
San Diego, CA
08.2021 - 03.2022
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Ride Operator
SeaWorld San Diego
San Diego, CA
06.2010 - 08.2021
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
Bachelor of Arts - Geography
California State University, Los Angeles
Los Angeles, CA05-2020
Associate of Arts - Geography
San Diego Mesa College
San Diego, CA05-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- Critical thinking
- Strong problem solver
- Scheduling and calendar management
- Dedicated team player
- Professional and mature
Timeline
Administrative Assistant
Canteen
03.2023 - 06.2025
Park Operations Supervisor
SeaWorld San Diego
03.2023 - 03.2024
Park Operations Assistant Supervisor
SeaWorld San Diego
08.2021 - 03.2022
Ride Operator
SeaWorld San Diego
06.2010 - 08.2021
Bachelor of Arts - Geography
California State University, Los Angeles
Associate of Arts - Geography
San Diego Mesa College