Jessica Juarez Lopez
Guadalupe,CA
Summary
Driven professional with proven expertise in customer service and POS systems, demonstrated across roles at McDonald's Restaurant and other establishments. Fluent in Spanish, excelled in enhancing customer satisfaction through efficient service and safe food handling. Skilled in multitasking, significantly reduced wait times, and maintained high cleanliness standards, contributing to improved dining experiences.
Overview
6
6
years of professional experience
Work History
Busser
Vista Steak And Seafood
11.2021 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Food Runner
Old Custom House
09.2021 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Cashier
McDonald's Restaurant
05.2018 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Norte Vista High School
Riverside, CA06.2015
Skills
- POS Systems
- FLUENT IN SPANISH
- Order Taking
- Safe Food Handling
- Espresso preparation
- Cleanliness
- Customer Service
- Multitasking
Timeline
Busser
Vista Steak And Seafood
11.2021 - Current
Food Runner
Old Custom House
09.2021 - Current
Cashier
McDonald's Restaurant
05.2018 - 09.2022
High School Diploma -
Norte Vista High School