JESSICA JUDITH YEBOAH
Waltham
Summary
Highly motivated international graduate student with 7 years of experience in media relations, corporate communication, content writing, and banking. Proven expertise in managing and maintaining client relationships, developing tailored financial solutions, and driving sales through compelling content strategies. Skilled in operational efficiency, customer engagement, and data-driven decision-making. Adept at creating innovative communication solutions to support organizational goals.
Overview
2025
2025
years of professional experience
Work History
Program Assistant
Northeastern University
- Current
- Provided comprehensive administrative support to enhance program efficiency
- Supported international students with enrollment services
- Managed data systems to ensure accuracy and confidentiality
- Acted as a communication liaison between students, faculty, and stakeholders
Customer Service Officer/ Teller
First Atlantic Bank
01.2021 - 01.2024
- Handled cash transactions with precision and ensured accurate balancing and reconciliation
- Delivered personalized customer service and engagement strategies
- Promoted bank products and cross-sold services to new and existing customers
- Ensured customer satisfaction and resolved service issues promptly
Content Writer
Streamline Africa Limited
01.2020 - 01.2021
- Drafted and published online articles, including contributions to platforms like famousbirthdays.com
- Edited and optimized content for readability and engagement
- Developed and executed content strategies to drive web traffic
Content Writer
Jumia Ghana
01.2018 - 01.2019
- Conducted SEO optimization and keyword research to enhance content visibility
- Monitored and tracked product performance
- Developed strategic content marketing initiatives and campaigns
- Analyzed digital traffic to refine marketing strategies
Education
High School Diploma -
Mfantsiman Girls Senior High School
Master of Science - Corporate and Organizational Communication
Northeastern University
Boston12.2026
Bachelor's Degree - Communication Studies
University of Cape Coast
01.2018
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Creative problem solving
- Staff support
- Administrative support
- Database management
- Interpersonal skills
- Report preparation
Leadershipandachievements
- Awarded Best Student in Literature in High School.
- Elected Faculty Organizer at the University of Cape Coast (2017).
- Promoted to Head Teller/Supervisor at First Atlantic Bank in 2022.
Timeline
Customer Service Officer/ Teller
First Atlantic Bank
01.2021 - 01.2024
Content Writer
Streamline Africa Limited
01.2020 - 01.2021
Content Writer
Jumia Ghana
01.2018 - 01.2019
Bachelor's Degree - Communication Studies
University of Cape Coast
Program Assistant
Northeastern University
- Current
High School Diploma -
Mfantsiman Girls Senior High School
Master of Science - Corporate and Organizational Communication
Northeastern University
Similar Profiles
Mattia CampanaMattia Campana
Postdoctoral Researcher at Northeastern UniversityPostdoctoral Researcher at Northeastern University
Salmaan FaraazSalmaan Faraaz
Director at Northeastern UniversityDirector at Northeastern University
Brian BrookeyBrian Brookey
Director of Major Gifts for the College of Engineering at Northeastern UniversityDirector of Major Gifts for the College of Engineering at Northeastern University