Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Harn

Blacklick,OH

Summary

Energetic server/bartender with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

19
19
years of professional experience

Work History

Server/Bartender

Pies and Pints
Worthington, OH
08.2022 - Current
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Addressed complaints to kitchen staff and served replacement items.
  • Greeted guests and provided menus.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Filled condiments and napkin containers during slack periods.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Upheld high standards of sanitation in accordance with health department regulations.

Server/Bartender

Smokehouse Brewing
Columbus, OH
08.2021 - 01.2024
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Host

Tip Top Kitchen & Cocktails
Columbus, OH
05.2019 - 03.2020
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Took reservations over phone and in person.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Delivery Driver

Wings Over Columbus
Columbus, OH
08.2016 - 02.2020
  • Safely drive a vehicle to deliver goods and packages to designated locations.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Barback

Pins Mechanical
Columbus , OH
09.2016 - 02.2017
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Prepared garnishes for drinks, following specific recipes and presentation standards.
  • Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Merchandise Processor

Gap Inc
Groveport, OH
06.2013 - 06.2016
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Traced missing material and shipments through vendor and customer communications.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Merchandise Processor

JCPenney
Columbus , OH
03.2010 - 12.2012
  • Adhered to safety regulations while handling hazardous materials.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Package Handler

FedEx Smart Post
Grove City, OH
11.2008 - 11.2009
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Ramp Agent

AirNet Systems
Columbus, OH
12.2005 - 10.2008
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.

Education

GED -

Groveport Madison High School
Groveport, OH
05-2005

Skills

  • Mixology
  • Alcohol awareness
  • Changing beer kegs
  • Clear and effective communication
  • Cash register operation
  • Bar equipment use
  • Maintaining a clean bar
  • Service quality
  • Allergy awareness
  • Conflict management
  • Upselling techniques

Timeline

Server/Bartender

Pies and Pints
08.2022 - Current

Server/Bartender

Smokehouse Brewing
08.2021 - 01.2024

Host

Tip Top Kitchen & Cocktails
05.2019 - 03.2020

Barback

Pins Mechanical
09.2016 - 02.2017

Delivery Driver

Wings Over Columbus
08.2016 - 02.2020

Merchandise Processor

Gap Inc
06.2013 - 06.2016

Merchandise Processor

JCPenney
03.2010 - 12.2012

Package Handler

FedEx Smart Post
11.2008 - 11.2009

Ramp Agent

AirNet Systems
12.2005 - 10.2008

GED -

Groveport Madison High School

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Zachary Harn