Jessica Juric
Pickerington,OH
Summary
Versatile and results‑driven professional with strong experience in property management operations, jewelry retail management, and high‑performance sales environments. Skilled in team leadership, training new hires, customer/tenant relations, inventory control, and daily operational oversight. Known for delivering exceptional service, improving workflows, and consistently meeting revenue and performance goals across multiple industries.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Management Specialist
Redwood Living, Inc
Pickerington, OH
08.2024 - 05.2026
- Analyzed operational processes to improve efficiency in property management.
- Collaborated with teams to develop strategic plans for service enhancements.
- Coordinated communication between departments to streamline project workflows.
- Managed scheduling and resource allocation for various projects.
- Conducted research on industry trends to support strategic decision-making.
- Reviewed existing contracts and negotiated improved terms with vendors or suppliers.
- Analyzed financial data to recommend cost-saving measures for the organization.
- Provided guidance and support to management staff in developing, implementing, and evaluating policies, procedures, and strategies.
- Coached managers on best practices for managing employees during times of change or transition.
- Assisted in training new employees on company policies and procedures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Drafted written proposals outlining recommended changes in work processes or operations.
- Facilitated meetings to discuss project updates and team collaboration efforts.
- Maintained documentation for compliance and regulatory standards in operations.
Neighborhood Manager III
Redwood Living, Inc
Canal Winchester, Ohio
09.2020 - 08.2024
- Managed daily operations to ensure efficient workflow across all departments.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Supported daily operations across multiple residential or commercial properties, ensuring smooth workflows and timely task completion.
- Managed tenant communications, resolved concerns, and maintained high satisfaction and retention rates.
- Led a team of 6 employees, ensuring high productivity and excellent customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed training programs to enhance employee skills and improve service quality.
- Coached, mentored and trained team members in order to improve their job performance.
- Mentored junior staff, fostering a culture of teamwork and professional growth.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings to communicate goals and expectations for staff performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Implemented process improvements to streamline operations and reduce delays.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, set priorities and goals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Coordinated with vendors to maintain supply inventory and ensure timely deliveries.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw compliance with company policies and industry regulations across the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Prepared reports, tracked KPIs, and supported management with data‑driven insights.
- Oversaw lease administration including renewals, move‑ins, move‑outs, and compliance documentation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Efficient in Yardi and Crm
- Oversaw lease administration including renewals, move‑ins, move‑outs, and compliance documentation
Store Manager
Fred Meyer Jewelers
Gahanna, Ohio
07.2011 - 05.2020
- Led daily store operations and managed team schedules effectively.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory audits, shrink control, and vendor communication to maintain accurate stock levels and product availability.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Trained and mentored staff on product knowledge and customer service standards.
- Conducted performance evaluations to support employee development initiatives.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Resolved customer concerns with professionalism, protecting store reputation and ensuring repeat business.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered high‑end sales experiences, guiding customers through product selection, customization, and financing options.
- Consistently exceeded monthly and quarterly sales goals through strategic upselling and personalized client engagement.
- Planned promotional events to boost product visibility.
- Implemented visual merchandising strategies to enhance product displays.
- Implemented visual merchandising strategies to highlight new collections and increase product visibility.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented visual merchandising strategies to highlight new collections and increase product visibility.
Education
Associate of Arts -
Columbus State Community College
Columbus, OH 09.2005 - 12.2009
Some College (No Degree) - Finance
Franklin University
Columbus, OHSkills
- Ability to motivate teams and drive results
- Skilled at building trust and long‑term customer loyalty
- Sales tactics
- Attention to detail
- Time management abilities
- Strong communication and interpersonal skills
- Professional appearance and luxury‑brand etiquette
Accomplishments
- Won Outstanding Performance for REAC 99% 2023
- Won Serve Those You Lead award in region 2023
- Nominated for Serve Those You Lead for entire company 2024
- Won Ambassador of the Year 2022
- Selected for 6 month Leadership Program and completed 2022
- Won a trip for highest in sales in 2018
Timeline
Management Specialist
Redwood Living, Inc
08.2024 - 05.2026
Neighborhood Manager III
Redwood Living, Inc
09.2020 - 08.2024
Store Manager
Fred Meyer Jewelers
07.2011 - 05.2020
Associate of Arts -
Columbus State Community College
09.2005 - 12.2009
Some College (No Degree) - Finance
Franklin University