Jessica Justice
Arlington
Summary
Dynamic and results-driven professional with extensive experience at Dollar Tree, excelling in team management and customer service. Proven track record in enhancing operational efficiency and employee engagement through effective training and mentoring. Skilled in inventory oversight and conflict resolution, consistently achieving high levels of customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Marksman Security
08.2025 - Current
- Supervised daily operations, ensuring adherence to security protocols and standards.
- Led team training sessions, enhancing staff knowledge of emergency response procedures.
- Monitored incident reports, analyzing data to identify trends and recommend preventive measures.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
Lead Supervisor
Allied Universal Security Services
12.2023 - 08.2025
- Coordinated incident response efforts, ensuring timely communication and resolution.
- Conducted regular site inspections to identify and mitigate security risks.
- Mentored junior supervisors, fostering a culture of continuous improvement and teamwork.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Dollar Tree
08.2023 - 12.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock placement to enhance sales performance.
- Developed scheduling plans to ensure adequate staff coverage during peak hours.
- Conducted regular audits of cash registers, maintaining accuracy in financial reporting.
- Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction.
Merch Manager
Dollar Tree
10.2021 - 08.2023
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Managed inventory control processes, optimizing stock levels to meet customer demand effectively.
- Oversaw compliance with safety standards, ensuring a secure shopping environment for customers and employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Ops Manager
Dollar Tree
04.2021 - 10.2021
- Implemented safety protocols to ensure compliance with regulatory standards across all operations.
- Analyzed workflow patterns to identify areas for process improvement and cost reduction.
- Coordinated daily operations to maintain optimal store performance and customer satisfaction levels.
- Developed staff schedules to ensure adequate coverage during peak shopping hours and events.
Cashier
Dollar Tree
04.2019 - 04.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash, credit, and debit transactions while ensuring accuracy in financial exchanges.
Education
GED -
Job Corps
Palmer, AK2005
Skills
- Employee engagement
- Priority management
- Complex Problem-solving
- Documentation and reporting
- Schedule development
- Inventory oversight
- Staff management
- Customer service
- Conflict resolution
- Payroll processing
- Hiring and training
- Emergency response
- Onboarding and orientation
- Positive attitude
Certification
Level 2 private security license
Timeline
Lead Supervisor
Marksman Security
08.2025 - Current
Lead Supervisor
Allied Universal Security Services
12.2023 - 08.2025
Store Manager
Dollar Tree
08.2023 - 12.2023
Merch Manager
Dollar Tree
10.2021 - 08.2023
Ops Manager
Dollar Tree
04.2021 - 10.2021
Cashier
Dollar Tree
04.2019 - 04.2020
GED -
Job Corps