Jessica Kachich
North Olmsted,OH
Summary
Claims professional with Progressive Insurance experienced in handling complex multiline claims across multiple states. Recognized for strong decision-making, mentoring, and leadership by serving as a Qualified Supervisor, leading office hours, and supporting the development of new adjusters. Committed to delivering exceptional customer experience while coaching others, improving team performance, and driving consistent claim outcomes.
Overview
5
5
years of professional experience
Work History
Multiline Representative
Progressive Insurance
04.2025 - Current
- Manage complex motorcycle, watercraft, and motorhome claims across multiple states, conduct investigations, coverage analysis, liability decisions, and settlement negotiations.
- Resolve claims independently, ensuring timely decisions and compliance with company policies and state regulations.
- Selected for Progressive’s Qualified Supervisor (QS) Program to provide supervisor coverage, coach associates, and support day-to-day team operations while maintaining a complex Special Lines caseload.
- Lead office hours, mentor new hires, and develop training on total loss handling, product-specific procedures, and state regulations to support adjuster development and promote consistent claim handling.
- Demonstrate flexibility by supporting multiple product lines, including Auto during periods of increased business need, while maintaining expertise across diverse policy types and state regulations.
- Countrywide license excluding Hawaii
Claims Generalist
Progressive Insurance
OH/GA
01.2024 - 04.2025
- Identified, negotiated, and resolved auto claims, including total losses, within the state of Georgia.
- Conducted investigations by interviewing customers, claimants, agents, and witnesses while reviewing police reports, medical records, and supporting documentation.
- Negotiated liability, coverage, and diminished value settlements with customers and other insurance carriers.
- Built strong customer relationships by delivering timely communication and effective claim resolution.
- Selected for catastrophe deployments supporting Hurricanes Helene and Milton.
Central Claims Rep
Progressive Insurance
09.2022 - 01.2024
- Managed auto claims across multiple states while ensuring compliance with state-specific regulations.
- Conducted coverage investigations, liability decisions, and identified potentially fraudulent claims.
- Coordinated repairs, rental coverage, and payment issuance throughout the claim lifecycle.
- Mentored teammates and assisted with coaching and action plans to support team success.
- Evaluated claim documentation for accuracy, mitigating potential discrepancies and disputes.
Teller
Fifth Third Bank
Avon Lake, OH
08.2021 - 08.2022
- Assist 50 - 100 clients by processing their monetary requests, such as withdrawals, deposits, and account issues.
- Utilize amicable organisational skills and attention to detail to accurately calculate customer’s transactions.
- Carefully follow and adhere to the code of Federal Regulations to ensure maximum protection of customer's account.
Education
Associate of Applied Business & Associate of Arts - Business Administration
Cuyahoga Community College
Skills
- Claims Investigation & Resolution
- Coverage & Liability Analysis
- Leadership & Mentoring
- Coaching & Training
- Office Hours Facilitation
- Conflict Resolution & Negotiation
- Team Development
- Multi-State Claims Expertise
- Microsoft Office
- Bilingual (Arabic & English)
Timeline
Multiline Representative
Progressive Insurance
04.2025 - Current
Claims Generalist
Progressive Insurance
01.2024 - 04.2025
Central Claims Rep
Progressive Insurance
09.2022 - 01.2024
Teller
Fifth Third Bank
08.2021 - 08.2022
Associate of Applied Business & Associate of Arts - Business Administration
Cuyahoga Community College