Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleia Asbey

Atlanta,GA

Summary

Dynamic customer service professional with extensive experience at Amazon, excelling in issue resolution and claims investigation. Proven ability to enhance customer satisfaction through effective conflict de-escalation and meticulous record keeping. Skilled in CRM software, adept at managing billing discrepancies, and committed to delivering exceptional support in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Saia LTL Freight
Atlanta, Georgia
08.2023 - Current
  • Investigate and resolve customer issues involving missed, delayed, or misrouted shipments.
  • Partner with dispatch to correct errors and ensure accurate deliveries
  • Document case notes and maintian detailed records for follow-up and compliance purposes
  • Handle high volume of calls with empathy, ensuring customer concerns are addressed in a timely manner.

Administrative Assistant

Shipt
Atlanta, GA
01.2021 - 08.2023
  • Managed customer account discrepancies, including billing issues, locked accounts, and payment updates.
  • Documented and resolved customer concerns efficently, maintaining strict adherence to privacy protocols
  • Escalated complex issues to the appropriate departments, following up to ensure resolution.
  • Monitored daily metrics to maintain performance and customer satisfaction goals.

Customer Service Representative

Amazon
Atlanta, GA
11.2019 - 12.2022
  • Delivered exceptional customer support by resolving issues related to orders, returns, and device troubleshooting.
  • Handled claims for lost or damaged packages, ensuring timely resolution and customer satisfaction.
  • Recorded call details, and updated internal systems for future claim verification and trend analysis.
  • Assisted with product-related issues, working closely with tech support teams to address customer concerns.

Education

Bachelor of Science - Interdisciplinary Studies

Florida Agricultural And Mechanical University
Tallahassee, FL
04-2017

Skills

  • Customer service
  • Issue resolution
  • Record keeping
  • Data entry
  • CRM software
  • Billing management
  • Claims Investigation & Resolution
  • Conflict De-escalation

Timeline

Customer Service Representative

Saia LTL Freight
08.2023 - Current

Administrative Assistant

Shipt
01.2021 - 08.2023

Customer Service Representative

Amazon
11.2019 - 12.2022

Bachelor of Science - Interdisciplinary Studies

Florida Agricultural And Mechanical University

Similar Profiles

CREATE PROFILE