Jessica Kassan
Midwest City,OK
Summary
Hard worker with a broad experience in retail management, food service, community service, and customer service. Also a passionate teacher with experience in helping youth through adults develop advanced abilities in Contemporary, Hiphop, Jazz,and Lyrical.
References Upon Request
Overview
5
5
years of professional experience
Work History
Patient Advocate Coordinator
Cornerstone Eyecare
09.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Established relationships with community partners which improved access for underserved populations.
Sales Lead
Francesca’s Part Time
04.2022 - 02.2024
- Used POS (point of sale) system to process sales, returns, online orders and gift card activations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Trained, coached and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Performed inventory control procedures to manage stock.
Assistant Store Manager
Windsor Fashions
05.2023 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Monitored daily cash discrepancies, and inventory shrinkage.
Dance Instructor
Encore Dance Centre
01.2021 - 08.2022
- Planned and oversaw group, couples and individual dance performances.
- Assisted with coordination and administration of complete dance program.
- Offered one-on-one instruction to students by appointment.
- Adhered to studio guidelines and legal requirements.
- Managed supply inventory and maintained facility equipment in good working order.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned routines for recitals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
- Taught Contemporary, Hiphop, Lyrical, Jazz dance classes for ages 5 - adults.
- Choreographed 14 dance numbers while winning at least once with every dance.
Retail Sales Associate
Tuesday Morning
06.2020 - 01.2021
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
Cashier/Server/Busser
McAlisters
01.2019 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers with a smile and great attitude.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Associate Of Applied Science - Vocal Performance
Academy of Contemporary Music @ UCO
Oklahoma City, OK08.2020
Skills
- Class leadership
- Junior Rotarian with MWC Rotary
- Over 500 hours of community service
- Instructional techniques
- Safety awareness
- Mentoring
- Group and individual instruction
- Exceeding Customer Expectations
- Friendly and Helpful
- Store Organization
- Creative Thinking
- Energy and Physical Stamina
- Detail-Oriented
- Honest and Ethical
- Attention to Detail
Websites
Hobbies
In my free time I like to dance with my All-Star team "Level Up" and write/perform music with my girl group "Dear Daisy".
Timeline
Patient Advocate Coordinator
Cornerstone Eyecare
09.2023 - Current
Assistant Store Manager
Windsor Fashions
05.2023 - 08.2023
Sales Lead
Francesca’s Part Time
04.2022 - 02.2024
Dance Instructor
Encore Dance Centre
01.2021 - 08.2022
Retail Sales Associate
Tuesday Morning
06.2020 - 01.2021
Cashier/Server/Busser
McAlisters
01.2019 - 08.2019
Associate Of Applied Science - Vocal Performance
Academy of Contemporary Music @ UCO