Jessica Woods

Work History

Store Manager

Tractor Supply Company

Harrisburg , PA

12.2021 - Current

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Prepared monthly reports on sales figures, expenses, profits.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Implemented campaigns and promotions to help with developing goods and services.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Performed regular price checks to ensure competitive pricing.
Recruited, trained and supervised new employees.
Established store tactics and strategies to achieve operational performance and sales goals.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Strengthened work flow productivity by hiring, managing and developing top talent.
Created weekly work schedules for store personnel.
Prepared staff work schedules and assigned team members to specific duties.
Resolved customer complaints in a timely manner.
Organized promotional events to increase product awareness.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Established customer service standards and monitored staff compliance.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.

Store Manager

Tractor Supply Company

Newport , PA

07.2020 - 12.2021

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Prepared monthly reports on sales figures, expenses, profits.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Implemented campaigns and promotions to help with developing goods and services.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Performed regular price checks to ensure competitive pricing.
Recruited, trained and supervised new employees.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Strengthened work flow productivity by hiring, managing and developing top talent.
Created weekly work schedules for store personnel.
Prepared staff work schedules and assigned team members to specific duties.
Resolved customer complaints in a timely manner.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Organized promotional events to increase product awareness.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Delegated work to staff, setting priorities and goals.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Established customer service standards and monitored staff compliance.
Formed and sustained strategic relationships with clients.

Assistant Store Manager

Tractor Supply Company

Mifflintown, Pennsylvania

01.2020 - 07.2020

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained new employees on store policies, procedures and customer service standards.
Formed and sustained strategic relationships with clients.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Provided training to new employees on company policies and procedures.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Managed day-to-day operations including scheduling shifts, assigning tasks.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Coached and developed store associates through formal and informal interactions.
Supervised cash handling processes to ensure accuracy of transactions.

Summary

Overview

Work History

Store Manager

Store Manager

Assistant Store Manager

Education

High School Diploma -

Skills

Timeline

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