Jessica Keesling

• Kept work areas neat, clean and properly sanitized using proper GMP standards
• Removed products from line that did not meet quality standards
• Monitored supplies and maintained optimal levels for production requirements
• Followed all safety and sanitation policies when handling food to uphold proper health standards
• Adhered to safe work practices
• Ensured compliance with relevant regulatory employment rules and standards
• Maintains paperwork to HACCP standards

• Evaluated components and final products against quality standards and manufacturing specifications
• Completed precise measurements using special tools
• Performed visual inspections and non-destructive tests where appropriate
• Coached new employees on administrative procedures, company policies and performance standards

• Prepared specimens for analysis and established proper chronological priorities in testing
• Carefully reviewed test results for accuracy
• Properly calibrated and adjusted malfunctioning equipment to ensure precise test results
• Identified abnormal test results and referred them to Lab Tech for further review
• Entered tests results in LIMS
• Prepped Medias used in testing
• Ran autoclaves
• Decontaminated work areas with tools, sprayers and chemical solvents
• Kept records accurate and current by documenting all movements in company system

Packing

• In all Departments

• Received and correctly processed both written and verbal instructions, prints and work orders
• Inspected and tested components, assemblies and power tools

• Coordinated and supervised assembly work for couplers and rolling assembly crews
• Trained staff of 10 direct labor employees to perform assembly and manufacture of product
• Assisted machine operators with finished pieces
• Collated components for assembly
• Maintained necessary level of communications between shifts
• Ensured that all health and safety guidelines were followed

• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Advocated for customers and reported on observed areas for product or service improvement
• Trained in loss prevention, visual merchandising and general sales skills
• Issued receipts and processed refunds, credits, or exchanges
• Informed customers about special promotions and provided detailed information for various products
• Provided relief for Full-time Customer supervisors on break or vacations
• Maintained cash drawers
• Kept updated on recalls and known product issues
• Continually educated myself on opportunities to stop wire transfer scams
• Maintained clean sales floor and straightened and faced merchandise
• Received recognition for safety during month long new store set up
• Trainer for new cashiers and customer service associates
• Processed purchases and handled payment transactions using POS system
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Relieved Full time Customer Service Supervisors during breaks and vacations
• Managed customer relations and customer service through daily communication and interaction
• Involved in training of associates in several departments
• Traveled to several stores to assist when short staffed or in need after storm damage
• 5 star cashier
• Recognised by MoneyGram for preventing a customer from a scam
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
• Utilized basic sales strategy to engage customers and present solutions to suit individual needs
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process
• Set modules including stocking, ordering outs, tagging, etc

Positions held at this location include

• Customer service associate
• Part time Customer Service Supervisor
• Cashier
• Inventory control Specialist
• Jewelry Associate
• Softlines Associate