Jessica Kehr
Franklin,TN
Summary
Experienced and dedicated bartender with over 16 years of experience in the service industry, specializing in high-volume environments. Seeking a challenging position to show proven skills in bartending, sales, communication skills and customer service can contribute to a vibrant and profitable work environment.
Overview
4
4
years of professional experience
Work History
High Volume Bartender
The Red Door Saloon
07.2024 - Current
- Provided exceptional customer service in a high-paced, high-volume environment, consistently delivering an outstanding guest experience.
- Entrusted with opening duties, including unlocking the establishment and ensuring the bar is fully prepared for service, meeting all operational standards.
- Opened and closed the bar independently, performing critical tasks such as counting cash in the safe, verifying starting cash drawer amounts, and ensuring the safety of financial assets.
- Prepared and issued checks for orders, ensuring proper documentation for payment and accurate record-keeping in line with company procedures.
- Maintained a clean and organized bar, including washing glassware, sanitizing surfaces, and restocking supplies to create a safe and welcoming environment for guests.
- Handled customer complaints professionally and swiftly, turning potential negative experiences into positive ones by offering solutions and ensuring satisfaction.
High Volume Bartender
Nudies Honky Tonk
10.2021 - 06.2024
- Demonstrated strong multitasking abilities during peak business hours, ensuring smooth operations
- Proficient customer service to demanding number of customers in high intensity environment with composure.
- Continually was one of top in sales for Nudies including ringing in anywhere between 15 - 20k in sales on weekend shifts
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Upheld strict cash handling procedures.
- Demonstrated exceptional bartending skills including speed, accuracy, and customer engagement
- Successfully managed large sums of cash and credit card transactions during busy hours, demonstrating reliability and trustworthiness
High Volume Bartender
Shuckin Shack Oyster Bar
07.2020 - 08.2021
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained impeccably clean, attractive and well-stocked bar area
- Actively participated In the training and onboarding of new bartenders, sharing expertise in bartending and service standards
- Quick adaptability to changing customer preferences and a dynamic bar environment
- Handled a high volume of well tickets while maintaining entire bar top and table section.
- Willingness to support colleagues during busy periods, fostering a cooperative work environment
- Showed reliability in closing/opening procedures including counting down drawers, cleaning and locking up.
Education
General Studies
Hagerstown Community College
Hagerstown, MD2013
Skills
- Exceptional Multitasking: Proven ability to handle high-volume orders efficiently and accurately
- Speed and efficiency: Demonstrated quick and precise service to meet fast paced demand
- Customer service: Strong interpersonal skills to engage customers and enhance their experience
- Communication: Effective communication with team members for seamless workflow
- Adaptability: Ability to thrive in dynamic and busy environments, adjusting to changing demands
- Cash handling: Experience managing transactions and maintaining accurate cash registers and money drops
- Knowledge of drink recipes: Comprehensive understanding of various beverages and their preparation
- Organizational skills: Efficiently managing inventory, restocking, and maintaining clean workspaces
- Responsible alcohol service: Adherence to legal and safety standards in serving alcoholic beverages
- Complex problem solver: Equipped to make responsible decisions quickly and professionally
References
- DW Clarke
Owner & Manager at The Red Door Saloon
615 - 519 -9663
- Eric Weller
Owner of Shuckin Shack Oyster Bar
240 - 478 - 7128
- Destin Miller
Assistant General Manager at Nudies Honky Tonk
615 - 239 -3439
- Kaitlyn Nicely
Former Co Worker at Nudies Honky Tonk
623 - 760 - 6162
- Jenna Heppell
Former co worker at Nudies Honky Tonk
407 - 952 -1298
Timeline
High Volume Bartender
The Red Door Saloon
07.2024 - Current
High Volume Bartender
Nudies Honky Tonk
10.2021 - 06.2024
High Volume Bartender
Shuckin Shack Oyster Bar
07.2020 - 08.2021
General Studies
Hagerstown Community College
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