Jessica Kelley
Dallas,TX
Summary
Deliverer | Coach | Believer | Timekeeper | Optimist
Seeking career opportunities to utilize talents and skills to grow and expand the company, and to excel in this field with hard work, perseverance, and dedication.
Overview
6
6
years of professional experience
Work History
Curative/Receptionist
Republic Title of Texas
Plano, TX
12.2019 - 08.2021
- Managed 100+ calls daily while responding to emails
- Ability to teach and mentor
- Organized plans to work forth vision
- Handled great volume of confidential information with discretion
Waitress
Joe T Garcias
Fort Worth, TX
07.2019 - 04.2020
- Maintained accuracy while handling payments
- Giving change and printing receipts to customers
- Answered questions and recommended specials, wine and desserts raise PPA at 100
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Sales Corporate Trainer
MetroPlex Management Group
Dallas, TX
02.2016 - 01.2018
- Established research and technology skills
- Built and maintained relationships with peers and upper management to drive team success up by 10%
- Excellent product knowledge
- Reached Top Performers in company
- Supported sales personnel with technical solutions, costing and client presentations
Front end Supervisor
Ross Dress for Less
Grand Prairie, TX
06.2014 - 02.2016
- Ensure service standards are met
- Attention to detail and problem-solving skills
- Training and onboarding new hires
- Reporting performance records and evaluations to HR and senior management
Education
Some College (No Degree) - Business Management
Tarrant County Community College
Arlington, TXCertificate of U of N - Business Administration And Management
University of The Nations
Kona, Hawaii09.2020
Skills
- Scheduling and Calendar Management
- Administrative Support
- Data Entry and Database Software
- Attention to Detail
- Team Player, Proactive, & Ability to work independently
- Communication & Customer Service Skills
- Ability to Multitask
- Microsoft Word/ Excel/ Powerpoint/ Outlook (Proficient)
Timeline
Curative/Receptionist
Republic Title of Texas
12.2019 - 08.2021
Waitress
Joe T Garcias
07.2019 - 04.2020
Sales Corporate Trainer
MetroPlex Management Group
02.2016 - 01.2018
Front end Supervisor
Ross Dress for Less
06.2014 - 02.2016
Some College (No Degree) - Business Management
Tarrant County Community College
Certificate of U of N - Business Administration And Management
University of The Nations