Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Kennedy

North East,MD

Summary

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Teller

APGFCU
03.2020 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.

Manager

Chick-fil-A
08.2015 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Science - Cyber Security

Cecil College
North East, MD
09-2024

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling and management
  • Relationship building and management
  • Cash handling
  • Conflict resolution techniques
  • Customer relationship building

Timeline

Teller

APGFCU
03.2020 - Current

Manager

Chick-fil-A
08.2015 - 03.2020

Associate of Science - Cyber Security

Cecil College

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Jessica Kennedy