Jessica Kennedy
Ocean City,MD
Summary
A motivated team-player with many years of office experience, that is a goal-oriented person. With over ten years of leadership experience, I have gained the ability to work in an integrated project team, efficient problem solving and communications with diverse types of individuals. Self-motivated and dedicated to the task at hand. Seasoned in high-stress situations, whether it be 100 distressed airline passengers at the hotel or in the middle of tax season deadline, I can stay focused and emotionally strong to surpass any challenges that may come.
Overview
15
15
years of professional experience
Work History
Student Ambassador
Paragon Flight Company
11.2024 - 07.2025
- Answered questions from visitors and potential students about Paragon.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student success.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Mentored students to increase satisfaction and help students succeed.
- Contributed to a positive atmosphere by creating welcoming spaces for new students to connect with one another.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
- Facilitated smoother transitions for new students by pairing them with Certified Flight Instructors.
Administration
Faw Casson
01.2021 - Current
- Company Overview: Faw Casson is a tax accounting firm that handles over 1200 individual clients that vary from individuals, small businesses and large businesses.
- Faw Casson is a tax accounting firm that handles over 1200 individual clients that vary from individuals, small businesses and large businesses. We would perform analysis on the documentation provided by clients to ensure renewable energy, and energy efficiency tax credits were appropriately applied in accordance with national congressional legislations and directives set forth by state administrations. In my latest role with Faw Casson, I was assigned the task of receiving each client’s tax information. I would review and organize this information and scan into the clients folder. This information is added to the tax tracking system. The information is then uploaded to SurePrep, a tax accounting system, where I review and verify all financial information was uploaded correctly. After the accountants have completed the taxes, I do a final review to ensure completion and communicate with clients to finalize the tax return. When picking up their tax returns, I commonly will debrief clients on the return and how to submit any payments needed. Assisting the partners with scheduling client meetings. Twice a year, I would collaborate with the managing partners to discuss workflows and the different work assignments to be sure to have given the proper feedback to address the balance of workloads and to increase the effectiveness of personnel utilization and to increase effectiveness of operations. In 2023, I assisted Faw Casson with the implementation of a new program called Sureprep and I was solely in charge of uploading client information to the program and verifying all tax forms for accountants in Sureprep. In order to provide feedback to the Partners, I did research and collected appropriate data to evaluate the effectiveness of the new program, or operation of the new program within my department. Strategic advice was given to the Partners on communication strategy and tools to coordinate the best feedback. I was put in charge of filing all 1099’s and w-2’s for all applicable clients online. I volunteered to be on the Fun Committee, which was a new committee, to bring about inner office comradery between the Ocean City location and the two other locations of the firm. In 2023 a new phone system was brought on, which allowed my role to be remote for the past year. As it’s been established, I used multiple applications to review and analyze data to provide feedback on multiple projects. I established and maintained effective working relationships with the internal staff all the way up to partners. Externally, I became very familiar with clients, on a first name basis, and looked forward to working with each one when they would come into the office.
- $21/hr
Office Manager
SR Studios
08.2018 - 01.2021
- With SR Studios, I managed the photography studios calendar and emails. Often I could be found assisting in photoshoots in whatever way the owners needed. Managing the social media posts on Instagram and Facebook was another responsibility. A section of SR Studios was a hair salon in which I scheduled appointments for the owner. I worked with the owner to brainstorm new unique promotional ideas and events for the studio. When doing independent research for new marketing options, I would gather and provide all findings to the owners. All efforts were given to ensure SR Studios had the best platform.
- $18/hr
Executive Administrator
Texas Association for Healthcare Quality(TAHQ)
05.2014 - 08.2018
- Company Overview: This was a non-profit in Texas that offered Continuous Education Units for healthcare employees through webinars and yearly conferences.
- I was really proud of the work I accomplished and the new roles I took on when working with TAHQ. This was a non-profit in Texas that offered Continuous Education Units for healthcare employees through webinars and yearly conferences. I managed and coordinated various projects in this role. It was important for me to oversee preparation of the scopes of work to achieve the program goals. I scheduled, promoted via online press releases, and hosted speakers for the monthly webinars. Connected with prior webinar hosts for feedback and input into improving the webinar experience. For the yearly conference, I researched locations and sought out the hotel with the best value, worked with the hotel sales team to prepare and negotiate the contract. I contacted and secured speakers, booked hotel conference rooms along with room blocks for attendees, printed and assembled the conference publications, and organized sponsors. Working closely with the hotels’ Program Director and staff in the banquet/sales department was a necessity for the event to flawlessly come to fruition. While creating these events, I also maintained the website keeping it up to date on all events and links, managed TAHQ memberships, answered phones, emails and the TAHQ Facebook page. I organized monthly board member calls. I handled all financial management responsibilities for TAHQ, which includes membership dues, creating a budget, webinar payments, donation checks and was responsible for all accounts payable. I would research laws and interpret regulations for operating a non-profit and follow appropriate guidelines and approved procedures in order to prepare and file the taxes for the non-profit each year.
- $20/hr
Housekeeping Supervisor
Marriott International
05.2013 - 05.2014
- In this role, I supervised the Housekeeping Department for the Residence Inn in Dallas, Texas, which included approximately 30 individuals. Marriott International has a quality level standard that each hotel must meet and the development of Marriott’s mission statement was my priority and justification behind everything. Maintaining the Marriott room cleaning standards was my number one priority. On a daily basis, I was responsible for preparing and distributing a daily room cleaning list to each housekeeper, for the 90 rooms of the hotel. I inspected each room, post cleaning, to ensure proper Marriott quality was met and marked in the system to alert the front desk that the room was Vacant Ready (VR). The standard is important because there are unscheduled quality assurance checks periodically from the corporate office. I regularly met with the GM and the AGM to schedule projects and often discussed and justified the need for specific supplies in order to implement the success of the projects to the fullest; and I spoke on behalf of my department, regarding the consequences of not providing the necessary funding to the Housekeeping Department. It was my top priority to assure that projects do proceed in a manner that was consistent with the approved objectives, schedules (timeliness) and cost that was initially projected. In the event that a housekeeper was not completing the cleaning to the proper standard, I would issue a corrective action plan with the employee to mitigate the risk of future errors. If the employee presented an issue that was complex, difficult, or of a sensitive nature, we would have a highly complex discussion and I would recommend appropriate solutions. I organized a monthly cleaning calendar for larger projects. Reviewed, interviewed, and hired new housekeepers as needed.
- $15.50/hr
Front Desk Supervisor/Rooms Coordinator
Marriott International
04.2010 - 05.2013
- For the Marriott DFW North hotel, I supervised a staff of 25 front desk clerks and 18 bellmen. I was responsible for checking guests in/out, working with housekeeping for any guests needs. Coordination between all departments was pertinent for proper success. I was in charge of introducing/implementing the Drake Beil Upgrade program at the front desk. Interacted with guests in a friendly and hospitable manner. Worked in the back of the house in At Your Service (AYS) taking room service orders, special housekeeping requests, scheduling an airport pick up or anything the guest needed to create a memorable stay. I was the Rooms Coordinator for large organizations and groups, such as NFL football teams and College Football teams. Received daily VIP special request reports and coordinated with all department heads regarding communication channels, the different department work accomplishments/goals, priorities and proper chain of command to facilitate appropriate distribution of workload.
- $15/hr
Education
Bachelor’s Degree - English
University of Maryland
High school Diploma - undefined
Skills
- Financial Management
- Contracting & Procurement
- MS Office
- Communication
- Problem Solving
- Event Planning
- Project Management
- Personnel administration
- Hospitality administration
- Business administration
Timeline
Student Ambassador
Paragon Flight Company
11.2024 - 07.2025
Administration
Faw Casson
01.2021 - Current
Office Manager
SR Studios
08.2018 - 01.2021
Executive Administrator
Texas Association for Healthcare Quality(TAHQ)
05.2014 - 08.2018
Housekeeping Supervisor
Marriott International
05.2013 - 05.2014
Front Desk Supervisor/Rooms Coordinator
Marriott International
04.2010 - 05.2013
High school Diploma - undefined
Bachelor’s Degree - English
University of Maryland
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