Wyatt Church
Ocean City,MD
Summary
Seasoned Director of Operations with over 6 years of progressive management and leadership experience in the tourism, water-sport, and hospitality industries. Proven track record of managing multi-site operations across 4 states, overseeing 50+ employees, and maintaining dozens of vessels while driving sustainable revenue growth. Expert in streamlining processes, enhancing guest experiences, and leading high-performing teams. Successfully balanced operational efficiency with exceptional service standards, resulting in increased customer satisfaction, repeat business, and measurable revenue improvements. USCG-licensed captain with deep maritime expertise and commitment to operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Sea Rocket Water Adventures
05.2023 - 06.2025
- Directed comprehensive operations across multiple locations in 4 states, managing $4M+ annual revenue
- Led team of 50+ seasonal and full-time employees, implementing training programs that reduced turnover by 30%
- Oversaw a fleet of 25+ vessels, ensuring 99% operational availability and regulatory compliance
- Developed and executed strategic business plans, resulting in 25% increase in customer retention
- Implemented new scheduling and inventory systems, improving operational efficiency by 40%
- Managed vendor relationships and procurement processes, reducing operational costs by 15%
- Established safety protocols and training programs, maintaining zero major incidents record
- Handled all payroll and employee benefit responsibilities through ADP
- Managed and oversaw our website, booking platforms, and social media pages which led to a 75% increase in 5 star reviews on Google, Facebook, and TripAdvisor
Boat Captain
Sea Rocket Water Adventures
07.2022 - 06.2025
- Operated many different commercial vessels of up to 100 tons and 65 feet with full passenger loads in Near Coastal waters
- Maintained perfect safety record while providing exceptional customer experiences for 40,000+ guests annually
- Trained and mentored junior crew members on maritime safety, navigation, and customer service
- Collaborated with operations team to optimize trip scheduling and vessel utilization
- Conducted pre-trip safety briefings and emergency procedures training for guests
Operations Manager
Sea Rocket Water Adventures
04.2020 - 05.2023
- Promoted to manage daily operations of multi-vessel water adventure business
- Developed comprehensive staff scheduling system accommodating seasonal fluctuations
- Implemented customer feedback system, achieving 95% satisfaction rating
- Coordinated maintenance schedules for fleet of vessels, reducing downtime by 35%
- Managed inventory control and procurement for equipment and supplies
- Created standard operating procedures that improved service consistency across all operations
Lead Deckhand
Sea Rocket Water Adventures
05.2018 - 04.2020
- Supervised deck crew operations and guest safety protocols
- Assisted with vessel maintenance, equipment inspections, and regulatory compliance
- Provided exceptional customer service while maintaining safety standards
- Trained new crew members on company procedures and maritime safety requirements
- Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions
Store Manager
7/11 Convenience Store
05.2016 - 05.2018
- Managed inventory control, cash control, and store opening and closing procedures
- Completed point of sale opening and closing procedures
- Managed daily retail operations including inventory, staff scheduling, and customer service
- Achieved consistent monthly sales targets and maintained profit margins
- Implemented loss prevention strategies and maintained accurate financial records
- Supervised team of 8-12 employees across multiple shifts
Lead Server
Blu Crab House And Raw Bar
05.2014 - 05.2018
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers
- Led service team in high-volume seafood restaurant environment
- Managed customer relations and resolved service issues to ensure satisfaction
- Trained new servers on menu knowledge, service standards, and POS systems
- Consistently exceeded sales targets through upselling and customer engagement
Restaurant Busser
Phillips Crab House
05.2012 - 05.2014
Education
Bachelor Of Arts - Environmental Science
McDaniel College
Westminster, MD05.2021
Skills
- Quality assurance
- Operations oversight
- Schedule oversight
- Business strategy
- Customer service
- Customer retention
- Marketing strategy
- Staff training
- Direct and outbound sales
- Excellent communication
- Special promotions planning
- Multimillion-dollar P&L management
- Payroll administration and timekeeping
- Business forecasting
- Employee relations and conflict resolution
- Multi-site operations
- Revenue generation
Certification
- USCG 100 Ton Master Captain License with Towing Endorsement- Near Coastal
- CPR & AED Certified- Current
- Maritime Safety Training - STCW Basic Safety Training
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Director of Operations
Sea Rocket Water Adventures
05.2023 - 06.2025
Boat Captain
Sea Rocket Water Adventures
07.2022 - 06.2025
Operations Manager
Sea Rocket Water Adventures
04.2020 - 05.2023
Lead Deckhand
Sea Rocket Water Adventures
05.2018 - 04.2020
Store Manager
7/11 Convenience Store
05.2016 - 05.2018
Lead Server
Blu Crab House And Raw Bar
05.2014 - 05.2018
Restaurant Busser
Phillips Crab House
05.2012 - 05.2014
Bachelor Of Arts - Environmental Science
McDaniel College
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