Jessica Kennedy
Carleton,MI
Summary
Strategic leader skilled in operations management and team development. Recognized for enhancing workflow efficiency and fostering strong employee relationships to achieve high-performance outcomes.
Overview
28
28
years of professional experience
Work History
Operations Manager
MetroDelivery
Ann Arbor, MI
05.1998 - 04.2026
- Streamlined operational workflows to enhance delivery efficiency and reduce turnaround times.
- Led cross-functional teams in implementing process improvements, increasing overall productivity by optimizing resource allocation.
- Developed and enforced standard operating procedures to ensure compliance with safety and quality regulations.
- Mentored junior staff, fostering a culture of continuous improvement and skill development within the operations team.
- Coordinated logistics management systems to optimize route planning and inventory control for enhanced operational performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Washtenaw Community College
Ann Arbor, MISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Dispatching
- HR
- DOT Compliance
- Staff management
- Staff training
- Employee relations and conflict resolution
- Inventory management
Timeline
Operations Manager
MetroDelivery
05.1998 - 04.2026
Washtenaw Community College