JESSICA KETCHUM
Almont,USA
Summary
Results-driven professional with a strong leadership background dedicated to optimizing operations and fostering organizational efficiency to drive customer satisfaction. Demonstrates independent decision-making skills and sound judgment, consistently contributing to the overall success of the organization. Focused on streamlining processes and building strong customer relationships while maintaining a positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Co-Owner
Barres N Blades, Inc.
04.2005 - Current
- Provide outstanding customer service by being knowledgeable of all products/brands sold and fulfilling customer needs; fit dance shoes, clothing, and tights; provide phone and online assistance
- Utilize QuickBooks and Clover systems to manage inventory (input merchandise and update data) and collect payments
- Handle online store; efficiently fulfill and ship orders, update/add merchandise and re-design as needed
- Collaborate with staff to organize off-site fittings for dance studios and schools; coordinate special events to promote new products and drive sales
- Manage marketing by creating advertisements, coupons, and banners for the online website, social media, and email
- Conduct job interviews and provide on the job training to newly hired employees; complete employee work schedules
- Arrange meetings with company representatives to place new merchandise orders; place special orders for customer by phone or online to ensure efficient service
- Organize and operate all bookkeeping
- Arrange merchandise displays; maintain a clean and welcoming environment
Ballet Instructor
Orion Oxford Dance Arts
09.2005 - 06.2014
- Provide a safe environment (physical, emotional, and psychological) for students
- Deliver the best possible age-appropriate skills, content, and materials (including movement, terminology, music, choreography, technique, and historical influences)
- Act as a mentor to students encouraging and motivating them to progress
Education
Bachelor of Arts and Sciences Degree - Communication, Dance
Oakland University
Rochester, MI04.2005
Skills
- Customer service and relations
- Sales strategies
- Organization and prioritization
- Microsoft Office
- Design/Marketing – Canva, Photofy, Social Media
- Inventory management
- Small business operations
- Decision-making
Timeline
Ballet Instructor
Orion Oxford Dance Arts
09.2005 - 06.2014
Co-Owner
Barres N Blades, Inc.
04.2005 - Current
Bachelor of Arts and Sciences Degree - Communication, Dance
Oakland University
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