Jessica Kettler
Lakewood,CO
Summary
Detail-oriented Consumer Closing Senior Specialist known for strong adaptability and time management skills. Successfully identified improvement areas and implemented targeted strategies, enhancing process efficiency and ensuring compliance with regulatory standards.
Overview
17
17
years of professional experience
Work History
Consumer Closing Senior Specialist
FirstBank
09.2020 - Current
- Led training sessions and facilitated walkthroughs for Compliance One Mortgage and Encompass.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Reviewed and verified loan documents for compliance with regulatory standards.
- Coordinated communication between lenders, borrowers, and real estate agents to ensure seamless closings.
- Streamlined loan closing procedures through targeted process improvements.
- Addressed discrepancies in loan files through collaboration with underwriters and processors.
- Ensured accuracy of funding instructions to facilitate smooth transaction completion.
- Managed a high volume of loans simultaneously between multiple systems.
- Identified potential roadblocks early and resolved issues proactively to avoid delays.
Server
Casa Bonita
04.2009 - 03.2020
- Managed multiple tables simultaneously, prioritizing tasks to enhance dining experience.
- Implemented upselling techniques, contributing to increased sales and enhanced customer engagement. (number 1 in liquor sales for multiple summers straight!!)
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Pomona High School
8101 W Pomona Dr, Arvada, CO 800052007
Skills
- Documentation management
- Expert in Encompass, Compliance One Mortgage, Compliance One Lender, Outlook, Word, Excel and Aloha
- Problem-solving
- Time management
- Data analysis
- Process improvement
- Task prioritization
- Idea development and brainstorming
- Teamwork and collaboration
- Attention to detail
- Adaptability and flexibility
Timeline
Consumer Closing Senior Specialist
FirstBank
09.2020 - Current
Server
Casa Bonita
04.2009 - 03.2020
High School Diploma -
Pomona High School