Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Kilgore

Chattanooga,TN

Summary

Experienced professional with strong people and problem-solving skills, eager to learn new skills and tackle challenges. A proven leader, team player, and valuable asset dedicated to driving success and achieving goals. Authorized to work in the US for any employer, ready to contribute expertise and make a positive impact in a dynamic work environment.

Overview

24
24
years of professional experience

Work History

Client Experience Specialist

Colonial Life and Accident Company
05.2021 - Current
  • Engaged in education to continually retain knowledge of voluntary benefits and group administration to respond to any type of inquiry leveraging a multitude of systems and workflows.


  • Met individual goals with a continuous focus on team results.
  • Provided mentor support to team members and other partner areas.


  • Assisted on the adoption of digital tools for clients, agents and brokers through education and sharing the value to improve adoption, utilization, and overall customer satisfaction.
  • Developed and built relationships with plan administrators, brokers, home, and field office partners.
  • Served as a dedicated resource to provide service support for select broker, agent and/or plan administrator partners.


  • Achieved high customer satisfaction of ongoing administration processes.
  • Researched, evaluated and responded to service issues, with problem-solving skills, exceptional communication skills, strong product knowledge and process expertise.
  • Established strong partnerships with relevant partner areas.
  • Recognized trends and root causes; create solutions to prevent future occurrences.


Client Experience Representative

Colonial Life and Accident Company
05.2001 - Current

Deli Manager

Ingles Markets
10.2015 - 05.2021
  • Monitor, schedule, and assign work for associates on a daily base.
  • Maintain stocks and supplies. Inventory product, sales, and loss every month
  • Interview and train new staff
  • Manage product storage, maintenance and rotation to avoid damage or spoilage.
  • Respond to questions and complaints from customers or employees.

Store Manager

Complete Cash
01.2014 - 10.2015
  • Process pawns and take payments
  • Arrange new payment plans if needed
  • Complete monthly reports, filing, and inventory.
  • Daily closing accounts, preparing deposits, and getting deposits to the bank.

Medical Assistant

Full Circle Medical
02.2009 - 04.2009
  • Welcome patients and take vitals.
  • Update patients medical charts.
  • Prepare them for physician examination.
  • Assist during examination.
  • Draw blood or start up IV.
  • Clean up examination room after each patient visit.

Waitress

Shoney's
10.2006 - 09.2007
  • Greet customers
  • Prepare dining tables
  • Help select dishes or beverages
  • Provide excellent wait service to ensure satisfaction

Education

Some college - Medical assistant

Virginia College School of Business & Health
Chattanooga, TN
01.2009

Skills

  • Bookkeeping (3 years)
  • Supervising Experience (4 years)
  • Exceptional communication
  • Patience and composure
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Computer skills
  • Phone etiquette
  • Call center experience
  • Product knowledge
  • Goal setting

Timeline

Client Experience Specialist

Colonial Life and Accident Company
05.2021 - Current

Deli Manager

Ingles Markets
10.2015 - 05.2021

Store Manager

Complete Cash
01.2014 - 10.2015

Medical Assistant

Full Circle Medical
02.2009 - 04.2009

Waitress

Shoney's
10.2006 - 09.2007

Client Experience Representative

Colonial Life and Accident Company
05.2001 - Current

Some college - Medical assistant

Virginia College School of Business & Health

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Jessica Kilgore