Jessica King
Port Henry,USA
Summary
Compassionate Certified Nursing/medical assistant with experience in different aspects, diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional, strong worth ethic and very knowledgeable with medical background and current technologies. Efficient and Organized individual in an office setting. Personable and friendly during public service.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Human Services professional prepared for impactful service roles. Extensive experience supporting client needs and contributing to service programs. Proven ability to collaborate effectively with teams and adapt to changing requirements. Strong interpersonal and organizational skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Head Teller Senior Specialist
Arrow Bank
Port Henry, NY
05.2022 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Mentored junior tellers, fostering professional development and growth within the team.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Managed the teller line and tellers and assisted them to adhere to branch cash requirements and policies.
Home Health Aide/Personal Care Assistant
North Country Home Services Inc
Ticonderoga, NY
09.2016 - Current
- Efficient with time Management and tasks
- Experience with all activities of Daily Living (ADLs)
- Ambulation Assistance and knowledge
- Medical Terminology Knowledge
- Eager to learn and friendly
- Patient and compassionate
- Responsible and reliable
- Assisted patients with personal care to alleviate burden on family members
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients
- Monitored client's well-being, safety and comfort under physician direction
- Documented client progress in charts and logbooks
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Followed safe lifting techniques and individual resident lifting instructions
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers
- Planned, prepared and served meals and snacks according to prescribed diets
- Cultivated relationships with residents to support happiness and emotional well-being
- Watched over patients to identify potential symptoms of medical conditions
- Used mobility devices to transport patients
- Engaged with patient family and friends to provide courteous visit experience
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Played games with patients to boost mood, improve memory and provide light entertainment
- Comforted patients and provided each with reassurance and encouragement
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising
Administrative Assistant at an Accounting Business
PMA accounting
Ticonderoga, NY
01.2022 - 04.2022
- Handled Money, Cards and Payments
- Basic Cash Register Skills
- Maintained accurate department and customer records
Licenses Nursing Assistants
Helen Porter Healthcare And Rehabilitation Center
Middlebury (village), VT
03.2013 - 05.2018
- Responded effectively to sensitive inquiries or complaints
- Coordinated appointments, meetings and conferences
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Created and implemented new organizational and recordkeeping processes for notes, records and accounting documents
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information
- Scheduled appointments for management teams and maintained updated calendar using online system
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Used mobility devices to transport patients
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
Certified Nursing Assistant
Moses Ludington Nursing Home
Ticonderoga, NY
03.2010 - 11.2012
- Responded effectively to sensitive inquiries or complaints
- Coordinated appointments, meetings and conferences
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Created and implemented new organizational and recordkeeping processes for notes, records and accounting documents
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information
- Scheduled appointments for management teams and maintained updated calendar using online system
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Used mobility devices to transport patients
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
Medical Records Specialist
Hudson Headwaters Health Network
Ticonderoga, NY
03.2008 - 01.2011
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Used mobility devices to transport patients
- Provided basic care to over 8 patients per shift, assisting with bathing, changing linens and preparing meals
- Determined and implemented techniques to improve medical records retrieval process
- Pulled patient records and transferred information to appropriate parties
- Streamlined day-to-day office processes to meet long-term goals
- Entered patient insurance, demographic and health information into software and confirmed records
- Set up patient charts and documented information in various company software
- Pulled patient charts for upcoming appointments
- Kept department clean, organized and professional
- Maintained complete confidentiality in accordance with organization and legal requirements
Education
Some College (No Degree) - Nursing
North Country Community College
Saranac Lake, NYCNA Licensing Course -
CVTECH Boces
Mineville, NY01.2010
Skills
- Reliable Transportation
- Very efficient and organized
- Knowledgable on all aspects of patient care
- Experience in daily Charting and record keeping
- Valid NY state Driver's License
- Excellent customer service
- Time management
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Positive attitude
- Professional and courteous
Timeline
Head Teller Senior Specialist
Arrow Bank
05.2022 - Current
Administrative Assistant at an Accounting Business
PMA accounting
01.2022 - 04.2022
Home Health Aide/Personal Care Assistant
North Country Home Services Inc
09.2016 - Current
Licenses Nursing Assistants
Helen Porter Healthcare And Rehabilitation Center
03.2013 - 05.2018
Certified Nursing Assistant
Moses Ludington Nursing Home
03.2010 - 11.2012
Medical Records Specialist
Hudson Headwaters Health Network
03.2008 - 01.2011
Some College (No Degree) - Nursing
North Country Community College
CNA Licensing Course -
CVTECH Boces