Jessica Klatskin
Maple Shade Township,NJ
Summary
Dynamic customer service professional with extensive experience at Horizon Blue Cross Blue Shield of New Jersey. Proven track record in conflict resolution and team leadership, enhancing customer satisfaction and operational efficiency. Skilled in inventory management and training, consistently driving sales and fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Horizon Blue Cross Blue Shield of New Jersey
Hopewell
02.2025 - Current
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Managed customer accounts and updated information in the database system.
- Resolved complaints by providing effective solutions to customer issues.
- Documented customer interactions accurately for future reference and follow-up.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Support Analyst
New Jersey Innovation Institute
Newark, United States
02.2022 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained comprehensive records of customer interactions in the support database system.
- Participated in regular meetings to discuss service strategies and address operational challenges.
- Identified customer needs and provided solutions in a timely manner.
- Answered support calls and emails from corporate customers needing assistance with products.
Store Manager
SWAROVSKI
Quakerbridge, New Jersey
02.2019 - 02.2023
- Led daily store operations and ensured adherence to company standards.
- Managed inventory levels and coordinated stock replenishment strategies.
- Trained and mentored staff to enhance customer service skills.
- Developed visual merchandising displays to promote brand identity.
- Implemented sales strategies to drive customer engagement and satisfaction.
- Conducted regular team meetings to communicate goals and expectations.
- Oversaw financial transactions and maintained accurate cash handling procedures.
- Fostered a positive work environment that encouraged teamwork and collaboration.
Store Manager
PANDORA
Lawrence, New Jersey
02.2017 - 02.2019
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Led daily store operations and ensured adherence to company standards.
- Trained and mentored staff to enhance customer service skills.
Top Seller
Bath & Body Works
Lawrence, New Jersey
08.2015 - 02.2017
- Assisted customers in selecting products to enhance their shopping experience.
- Maintained a clean and organized sales floor for optimal product display.
- Collaborated with team members to achieve daily sales goals.
- Educated customers on promotions and loyalty programs available in-store.
- Maintain top sales performance each month
Assistant Manager
Groupe Dynamite
Lawrence, New Jersey
10.2014 - 08.2015
- Supported team in achieving sales targets through effective staff training and development.
- Managed inventory levels and ensured product availability for optimal customer experience.
- Coordinated visual merchandising to enhance store presentation and attract customers.
- Monitored store performance and implemented processes for improved efficiency.
- Assisted in the recruitment process by screening candidates and conducting interviews.
- Oversaw daily operations to ensure compliance with company policies and standards.
Assistant Manager
Cotton On Group
Freehold, New Jersey
09.2013 - 08.2015
- Supported team in achieving sales targets through effective staff training and development.
- Managed inventory levels and ensured product availability for optimal customer experience.
- Coordinated visual merchandising to enhance store presentation and attract customers.
- Oversaw daily operations to ensure compliance with company policies and standards.
Department Supervisor
Staples
Princeton, New Jersey
08.2012 - 08.2015
- Provided expert advice on mobile devices and accessories to customers.
- Assisted customers in selecting mobile plans and devices that meet their needs.
- Maintained knowledge of industry trends and new product releases for informed guidance.
- Collaborated with team members to create engaging in-store promotions and displays.
- Resolved customer inquiries and issues regarding mobile services efficiently and professionally.
Education
Business, Management, Marketing, and Related Support Services
Mercer County Community College
01.2013
Skills
- Customer service
- Inventory management
- Visual merchandising
- Customer relationship management
- Team leadership
- Training and mentoring
- Conflict resolution
- Time management
- ServiceNow
- NASCO
- NCompass
References
References available upon request.
Timeline
Customer Service Representative
Horizon Blue Cross Blue Shield of New Jersey
02.2025 - Current
Customer Support Analyst
New Jersey Innovation Institute
02.2022 - 07.2024
Store Manager
SWAROVSKI
02.2019 - 02.2023
Store Manager
PANDORA
02.2017 - 02.2019
Top Seller
Bath & Body Works
08.2015 - 02.2017
Assistant Manager
Groupe Dynamite
10.2014 - 08.2015
Assistant Manager
Cotton On Group
09.2013 - 08.2015
Department Supervisor
Staples
08.2012 - 08.2015
Business, Management, Marketing, and Related Support Services
Mercer County Community College