Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Klein

Lufkin

Summary

Dynamic professional with experience at Lockheed Martin, excelling in assembly and production. Proven ability to enhance efficiency through meticulous attention to detail and effective task prioritization. Skilled in data entry and conflict resolution, consistently delivering high-quality results in fast-paced environments. Committed to safety and collaboration in team settings.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Assembler

Lockheed Martin, MFC
05.2022 - Current
  • PMT Co-Lead for 2024.
  • Assembled components following detailed specifications and quality standards.
  • Operated hand tools and machinery to complete assembly tasks efficiently.
  • Learned safety protocols to maintain a secure work environment.
  • Collaborated with team members to streamline production processes.
  • Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
  • Increased production efficiency by assembling components quickly and accurately.

911 Emergency Dispatcher

Diboll Police Department
05.2021 - 01.2024
  • Operated multi-line phone systems to efficiently receive emergency calls.
  • Coordinated communication between first responders and citizens during critical situations.
  • Monitored radio transmissions to prioritize dispatching of law enforcement resources.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Documented incident reports accurately for law enforcement records and follow-up actions.
  • Provided clear instructions to callers in high-stress situations to ensure safety and support.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.

911 Emergency Dispatcher

Lufkin Police Department
05.2016 - 07.2019
  • Mentored junior dispatchers on effective call handling and emergency response protocols as a Certified Training Officer.
  • Conducted training sessions for new staff on software systems and emergency procedures.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Pharmacy Technician

Brookshire Brothers Pharmacy
12.2014 - 05.2016
  • Managed prescription processing and medication dispensing for diverse patient needs.
  • Collaborated with pharmacists to ensure accuracy in medication orders and patient consultations.
  • Implemented inventory management practices, reducing waste and optimizing stock levels.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Associate of Arts - General Studies

Angelina College
Lufkin, Tx
12-2023

High School Diploma -

Diboll Independent School District
Diboll, Tx
12-2011

Skills

  • Task prioritization
  • Attention to detail
  • Problem-solving
  • Assembly and production
  • Accuracy
  • Data entry
  • Dispatching procedures
  • Service coordination
  • Conflict resolution
  • Multitasking and organization

Timeline

Assembler

Lockheed Martin, MFC
05.2022 - Current

911 Emergency Dispatcher

Diboll Police Department
05.2021 - 01.2024

911 Emergency Dispatcher

Lufkin Police Department
05.2016 - 07.2019

Pharmacy Technician

Brookshire Brothers Pharmacy
12.2014 - 05.2016

Associate of Arts - General Studies

Angelina College

High School Diploma -

Diboll Independent School District

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