Jessica Knisley

• Enabled team members to grow individually through targeted development initiatives.
• Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
• Improved employee productivity through effective training programs and performance evaluations.
• Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.

Inbound Lead

• Dock Clerk-oversee all workflow to and from SOH3
• Performance Management-Performing audits driving down DPMO and cross training associates from other departments
• Coaching associates to increase TPH to highest across all shifts

OB Flow Lead

• Monitor and control volume of customer orders maintaining a balance of work and associates
• Low miss DPMO

Dispatch Coordinator Lead

• Performed regular staffing audits to maintain proper workflow and TPH balance
• No package left behind as orders are assembled and routes are assigned to drivers
• Providing proper customer service when needed with app and route help for drivers

• Onboarded and trained 100+ new hires as Learning Ambassador lowering building Multiple Event DPMO
• Trained 10+ new Learning Ambassadors taking on role as a Trainer to increase 2-2-2 audit compliance to 90%
• Certified RCRA Waste Specialist overseeing compliance to maintain hazardous waste is properly managed and disposed correctly
• Led Delivery Expectation Accuracy while performing Outbound Problem Solve resulting in low miss percentage. Trained fellow associates the same DEA in Outbound Problem Solve.
• Led Associates in training for Inbound Problem solve researching common errors and stow problems

• Led Delivery Expectation Accuracy (DEA) to ensure customer delivery resulting in low miss percentage and DPMO
• Top Stow Performer with an Average UPH of over 400 receiving numerous positive feedback for productivity
• Top Performer in Problem Solve with Average UPH above 150
• Trained other Problem Solvers to be Top Performers
• Use Damage Processor to dispose of damages while checking for hazmat and safety concerns

• Increased customer base by 15% annually
• Provided staff coaching, mentoring to enhance performance and professional development
• Adequately managed staff and customers (100 to 200 daily) estimated 1500 customers weekly