Jessica Knoeller
Ringwood
Summary
Focused and motivated professional eager to support a growing company by leveraging exceptional administrative skills, a commitment to customer satisfaction, and the ability to tackle challenges with resilience. Dedicated to ensuring efficient operations and long-term success for the organization
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Protect Environmental - RaData LLC
Flanders
11.2024 - 05.2025
- Documented all client communications with accuracy in Service Titan and Microsoft Teams, ensuring seamless information flow across departments
- Created visually engaging marketing materials in Canva to support the radon and water specialists, enhancing audience engagement and professional branding
- Managed daily mail distribution and USPS-tracked shipments (permits, lab results, radon kits) while maintaining payment confidentiality and efficiently prioritizing multiple fast-turnaround projects
Contracting Manager
Nutrition for Longevity
Hackettstown
10.2023 - 07.2024
- Negotiated and finalized payer contracts with agencies, health plans, and government entities, improving reimbursement terms and ensuring compliance with regulatory standards
- Streamlined state program enrollments, certifications, and revalidation’s, reducing turnaround time and minimizing lapses in coverage or contract eligibility
- Improved revenue cycle efficiency by accurately routing payer correspondence, depositing insurance checks, billing claims, and uploading EOBs into AdvancedMD, leading to faster payment processing
- Enhanced financial accuracy by managing invoice entry and reconciliation in QuickBooks Online, contributing to timely reporting and reduced accounting discrepancies
Administrative Assistant/CSR
Climate Plus
Oak Ridge
03.2023 - 09.2023
- Managed daily operations in Service Fusion by scheduling and dispatching technicians, coordinating appointments, and handling high-volume customer calls.
- Built and maintained strong customer relationships by resolving service inquiries, addressing complaints, and promoting service plans and membership discounts.
- Provided comprehensive administrative support by preparing estimates, issuing purchase orders, and tracking technician timesheets for accurate payroll submission.
Credit Verification Specialist/Mortgage Solutions Specialist
Advantage Credit
Evergreen
10.2020 - 06.2022
- Served as primary liaison with vendors including LOS systems, POS platforms, credit/fraud providers, and ASCEND mortgage technology, ensuring seamless collaboration.
- Strengthened vendor partnerships through proactive communication, video conferences, and email coordination, leading to improved service delivery.
- Processed supplement requests by verifying and updating trade lines, contacting creditors, and conducting detailed documentation reviews to consistently meet production quotas
Administrative Assistant
Lakeland Regional High School
Wanaque
07.2018 - 06.2020
- Operated and managed a multi-line switchboard and secured entry system in compliance with safety protocols.
- Provided administrative support to department leaders, including proofreading/editing policies, preparing scholarship documents, and maintaining records in Systems 3000.
- Coordinated and prioritized multiple projects, meeting strict deadlines and independently leading an ID verification initiative requested by the superintendent.
Loan Processor
Family Home Funding
Kinnelon
02.2015 - 05.2018
- Performed detailed due diligence on prospective borrowers and recommended appropriate loan products.
- Reviewed financial documentation, including credit reports and income statements, to assess client eligibility.
- Collaborated with underwriters and lenders to resolve application issues, ensuring timely loan approvals and client satisfaction.
Education
Certified Medical Coding And Billing Specialist - Medical Coding & Billing
CDM Institute
Wayne, NJ 01.2009 - 09.2009
High School Diploma -
Lakeland Regional High School
Wanaque, NJSkills
- Calendar & schedule management (Google Workspace, Microsoft Outlook)
- Document preparation & editing (Word, Excel, PowerPoint, Adobe Suite)
- CRM databases: Insightly, Salesforce
- Remote collaboration tools: Zoom, Microsoft Teams, Slack
- Database entry & records management
- Event planning & logistics coordination
- Travel arrangements & expense reporting
- Strong written & verbal communication
- Multitasking & prioritization in fast-paced environments
- Problem-solving & decision-making under pressure
- Team collaboration, support & customer service orientation
- Professional discretion, confidentiality & attention to detail
References
Upon request.
Timeline
Administrative Assistant
Protect Environmental - RaData LLC
11.2024 - 05.2025
Contracting Manager
Nutrition for Longevity
10.2023 - 07.2024
Administrative Assistant/CSR
Climate Plus
03.2023 - 09.2023
Credit Verification Specialist/Mortgage Solutions Specialist
Advantage Credit
10.2020 - 06.2022
Administrative Assistant
Lakeland Regional High School
07.2018 - 06.2020
Loan Processor
Family Home Funding
02.2015 - 05.2018
Certified Medical Coding And Billing Specialist - Medical Coding & Billing
CDM Institute
01.2009 - 09.2009
High School Diploma -
Lakeland Regional High School