Jessica Kochis
Conyers,GA
Summary
Proven track record of enhancing team efficiency and customer satisfaction at Mid-Hudson Regional Hospital, leveraging strong computer skills and a collaborative approach. Excelled in safeguarding patient information and streamlining operations, demonstrating exceptional time management and interpersonal abilities.
Overview
16
16
years of professional experience
Work History
Employee Health Assistant
Mid-Hudson Regional Hospital
Poughkeepsie, NY
09.2008 - 08.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Handled all employee records and was direct communication with Human Resources for clearing staff to work.
- Data entry, scheduling appointments, answering phones and checking in patients.
Medical Office Assistant
Mid-Hudson Regional Hospital
Poughkeepsie, NY
09.2008 - 08.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Performed blood draws, b/p, urine drug screening, breath alcohol testing and EKGS when needed.
Pharmacy Technician
CVS Pharmacy
West Palm Beach, FL
01.2004 - 12.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Home Health Aide
Anytime Homecare Inc
Poughkeepsie, NY
08.2000 - 08.2004
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Bachelor Of Science - Nursing
Dutchess Community College
Poughkeepsie, NYSkills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
Timeline
Employee Health Assistant
Mid-Hudson Regional Hospital
09.2008 - 08.2016
Medical Office Assistant
Mid-Hudson Regional Hospital
09.2008 - 08.2016
Pharmacy Technician
CVS Pharmacy
01.2004 - 12.2005
Home Health Aide
Anytime Homecare Inc
08.2000 - 08.2004
Bachelor Of Science - Nursing
Dutchess Community College