Shawn Meggett
Memorial Sloan Kettering
Bronx,NY
21
years of professional experience
Qualified customer service representative with over 10 years experience in a fast paced customer service environment. Able to establish rapport with customers as well as management. Personable and professional under pressure. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.
Work History
Employee Health Assistant
4 Years 2 Months- Provided administrative and operational support to the Employee Health department, assisting employees with health-related services, appointments, documentation, and general inquiries
- Assist as a collaborative team member and provide backup support for departmental processes and other administrative functions.
- Assisted with return-to-work processes by communicating with employees and coordinating necessary documentation and follow-up.
- Support seasonal health initiatives including flu educational module, seasonal injection module, and assist in the Employee Health website page with the most up to date flu information.
- Utilize ServiceNow to create, monitor, and follow up on employee tickets and ensure timely resolution of requests
- Provide excellent customer service while ensuring compliance with organizational policies and confidentiality requirements.
Contact Center Representative
4 Years 4 Months- Maintained accurate records of customer account activity, ensuring clarity on current and past due accounts
- Reviewed past due accounts and communicated via phone with customers to promote timely payments
- Issued reports for gas emergencies, detailing customer situations and response protocols.
- Assisted customers in scheduling service orders and meter inspections to ensure timely service delivery
- Educated customers on how to read their bill and access the company website
- Processed street work complaint forms
- Ensured the strict confidentiality and privacy of financial records as they relate to the organization and its customers
Customer Service Representative
10 Years 1 Month- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
- Greeted customer in person and by phone
- Qualified customer to rent vehicle
- Improved customer satisfaction by resolving conflicts, issues, and concerns expertly
- Achieved high sales percentage with a value focused customer service approach
- Trained new hire customer service representatives to enhance team performance
- Opened and closed locations during scheduled shifts
- Achieved high sales percentage through value-focused customer service
Bakery Associate
2 Years- Assisted customers with bakery selections and customized orders, enhancing customer satisfaction
- Recommended alternate items when product was out of stock
- Refilled and rotated inventory on shelves, maintaining product freshness and availability
- Opened and closed bakery department during shifts
Education
Bachelor of Science - Legal Studies
Minor in Forensic Psychology
Skills
Microsoft Office proficiency
Task management
Time Management
Critical thinking
Quick learner
Self Self-motivated with strong work ethic
Timeline
Employee Health Assistant
Memorial Sloan Kettering
07.2022 - CurrentRead More
Contact Center Representative
National Grid
02.2018 - 06.2022Read More
Customer Service Representative
Hertz
08.2007 - 09.2017Read More
Bakery Associate
Balducci’s
07.2005 - 07.2007Read More
John Jay College of Criminal Justice
Bachelor of Science from Legal Studies
Read More