Jessica Koffi
Brooklyn,NY
Summary
Hardworking and imaginative Makeup Artist with exceptional team commitment, strong attention to detail and outstanding communication skills. Thorough understanding of makeup techniques, beauty trends and creation of special effects with makeup. Passionate about helping people discover personal beauty by accentuating natural features.
Overview
14
14
years of professional experience
Work History
Makeup Artist
BlushnMe
BROOKLYN, NY
01.2013 - 02.2020
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Performed makeovers for fashion shows and special events.
- Assisted customers in selecting appropriate products based on their individual needs and preferences.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Consulted with clients about desired look or color palette prior to application process.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Recommended specialized treatments for skin conditions such as acne or wrinkles.
- Conducted demonstrations at cosmetic counters to promote new products.
- Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
- Developed a strong portfolio showcasing a variety of makeup styles.
- Enhanced natural beauty, focusing on highlighting individual features.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Applied makeup for weddings, photo shoots, and other special occasions.
- Handled sensitive skin issues with care, recommending suitable products.
- Utilized airbrush makeup techniques for flawless, long-lasting coverage.
- Operated cash registers to receive payments from patrons.
- Responded to customer inquiries by phone, email, and in person.
Manager of Operations
Banana Republic
New York, New York
11.2009 - 05.2010
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Ensured compliance with applicable laws and regulations related to operations.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Monitored team progress towards achieving milestones set forth in project plans.
- Oversaw inventory management activities including ordering supplies as needed.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows and promotional initiatives.
Key Holder Supervisor
The Body Shop
New York, NY
09.2007 - 10.2009
- Responded promptly to customer inquiries regarding product availability.
- Monitored store performance and identified areas for improvement.
- Identified opportunities to reduce costs through process improvements.
- Conducted regular team meetings to discuss progress and challenges.
- Assisted customers in locating products throughout the store.
- Tracked sales data to ensure accurate inventory levels.
- Developed strategies to increase customer loyalty and retention.
- Recruited, interviewed and trained new key holders.
- Developed effective staff schedules that maximized productivity.
- Analyzed weekly sales reports to identify trends or issues.
- Resolved customer complaints in a timely manner.
- Implemented loss prevention measures to protect against theft and fraud.
- Maintained a safe and secure environment within the store.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Manager
Old Navy, Gap
Brooklyn, NY
08.2006 - 08.2007
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Managed daily operations of sales department, including supervision of staff members.
- Executed strategic sales plans to expand customer base and revenue.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL05-2005
Skills
- Customer consulting
- Client Consultations
- Endurance
- Beauty transformations
- Makeup Application
- Social Media Content
- Color composition
- Skin-tone management
- Presentations and demonstrations
- Makeup and Lashes
- Sanitation Practices
- Professional Networking
- Special occasion makeup application
Timeline
Makeup Artist
BlushnMe
01.2013 - 02.2020
Manager of Operations
Banana Republic
11.2009 - 05.2010
Key Holder Supervisor
The Body Shop
09.2007 - 10.2009
Sales Manager
Old Navy, Gap
08.2006 - 08.2007
High School Diploma -
Alma Bryant High School