Jessica Korczynski
Vinton,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Resourceful while being focused on customer service and care. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administration Assistant
Illicit Audio Visualz
Salem, VA
11.2020 - 09.2022
- Helped with start up of new business, helped find distributors and production help for product, helped set up business plans and models, helped with design department on mock ups and design options, helped with business research and financial planning, worked on social media and other promotional outreach
Front desk/ Night Auditor/Quality Assurance
Wyndham
Christiansburg, VA
02.2018 - 03.2019
- Checked in guests, handling their requests and taking reservations
- Reconciled all accounts, processed invoices and prepared paychecks
- Provided excellent customer service to guests and helped keep the front desk and accounting operations running smoothly
- Balance the cash drawer and log receipts, Investigate and resolve out-of-balance accounts, Keep accurate financial records and ledgers, Help prepare for forecasts and audits
Assistant Manager
Fatback Soul Shack
Christiansburg, VA
06.2016 - 10.2017
- Started working as a server but first received promotion to shift lead then assistant manager
- Served customers in timely and efficient manner
- Handled the tip out from front to back logging and restructuring paperwork
- Handled cash register drawers balancing and researching any issues found
- Worked with accountant on maintaining employee and outside services files
- Performed monthly, quarterly sales and tax reports for local and state government
- Handled customer issues effectively
- Redesigned specialty drinks served and trained staff
- Performed inventory for the Bar and purchased through ABC as needed.
Restaurant Manager
Hilton hotels
Christiansburg, VA
01.2016 - 06.2016
- Helped open new construction hotel
- Set up rooms, public areas, and restaurant according to hotel regulations
- Planned breakfast and evening social menus and made up menu cards for registered guests
- Performed inventory and purchasing for all food services in hotel
- Trained staff and kept serv safe certified area
- Also helped with front desk, housekeeping and sales operations.
Assistant Manager
Cook Out Restaurant
Rocky Mount, VA
09.2012 - 05.2013
- Accomplished operational objectives by contributing and recommending strategic plans and reviews
- Prepared daily action plans to implement production, productivity, and high customer service standards
- Maintain HR objectives by recruiting, interviewing, providing orientation and training, along with providing coaching and disciplinary action
- Maintain financial reported by forecasting needs for product, staff, working budget and inventory
- Maintain purchase orders, inventory, crisis management reports while keeping up with high volume production and cash handling
- Helped to open two brand new stores
- Helped with grand opening set up and follow through
- Also helped hire and train new staff.
Bartender/Server
Formosa
Roanoke, VA
04.2011 - 07.2012
- I bartended and server with high quality of customer service and skill for high end restaurant and lounge
- Helped maintain inventory and planned special events.
Bartender/Server/Manager
Meze World Café
Roanoke, VA
06.2010 - 04.2011
- Customer service in timely efficient manner
- Maintained personal cash drawer but also took care of other employees cash handling needs
- Maintained inventory and ordered product accordingly
- Met with vendors and special interest groups and/or parties
- Helped with planning and execution of social events locally
Server/Bartender
Buffalo Wild Wings
Roanoke, VA
04.2006 - 06.2010
- Worked from April 2006 to August 2007 then moved out of state but returned in November 2008 to June 2010
- Started as a hostess and take out and worked my way to server/bar trainer.
Insurance Clerk and Customer Service
ICT Group
Allentown, PA
09.2006 - 02.2007
- Verified accuracy of billing data and revise any errors
- Ability to speak with client over the phone and explain statements, bills, hospital or doctor notes in timely easily understood way
- Help clients and medical staff obtain referrals and authorizations if needed
- Worked during implementation of Medicare Part C
- Spent a lot of time explaining new plan to clients families and billing staff.
Patient Access Representative
Carilion Clinic
Roanoke, VA
09.2005 - 04.2006
- Obtain patient information while maintaining privacy
- Compile, record and properly code data and be able to identify any problems or issues found
- Perform patient services that includes answering telephone, answering questions about registration, financial assistance and obligations, directing family and friends and assist in intake and transfer of patient between departments
- Staying calm in high stress environment
- Maintained empathy as well as confidentiality of patients.
Inside Sales Representative
Ntelos Wireless
Roanoke, VA
07.2002 - 04.2005
- Greet and assist customers with plan, billing, and technical questions in person, over the phone and via email
- Ability to describe and explain all manners of products
- Prepare all sales contracts and maintain orderly work area
- Perform cash handling, deposits, inventory, and purchase orders
- Had highest repeat and/or referral customer base in region.
Education
High school diploma -
Shawsville High School
06-1999
Some College (No Degree) -
Radford University
Skills
- Administrative
- Management
- Strong customer service
- Data Entry
- Inventory Management
- Customer Relations
- Multi-Line Phone Systems
- Word Processing
- Bookkeeping
- Staff Management
- Sales Training
- New Hire Training
Certification
- ServSafe
- RSVP/ABC certified
- First Aid and CPR
- TIPS Certified
- Dale Carnegie training
- Food Handler
Skills Used
- Customer service
- Leadership
- Organization
- Maintaining in high stress situation
- High volume inventory
- Sales
- POS
- Training
- MS Office
- Organizational Skills
- Fast learner
- Food Service
- Food Prep
- Medical Billing
- Restaurant Management
- Financial Planning
- Medical Terminology
- ICD Coding
- Medical Records
- Hospital Experience
- Accounting
- Account Reconciliation
- Human Resources
- Medical Scheduling
- Payroll
- Management
- Communication skills
- Training & development
- Quality assurance
- Bartending
- Serving
- Hotel experience
Assessments
- Proficient In Sales skills, data entry, customer service, food safety and service, management skills, sales skills, administrative/secretarial work, hotel desk and audit, customer dispute resolution, training of employees
Timeline
Administration Assistant
Illicit Audio Visualz
11.2020 - 09.2022
Front desk/ Night Auditor/Quality Assurance
Wyndham
02.2018 - 03.2019
Assistant Manager
Fatback Soul Shack
06.2016 - 10.2017
Restaurant Manager
Hilton hotels
01.2016 - 06.2016
Assistant Manager
Cook Out Restaurant
09.2012 - 05.2013
Bartender/Server
Formosa
04.2011 - 07.2012
Bartender/Server/Manager
Meze World Café
06.2010 - 04.2011
Insurance Clerk and Customer Service
ICT Group
09.2006 - 02.2007
Server/Bartender
Buffalo Wild Wings
04.2006 - 06.2010
Patient Access Representative
Carilion Clinic
09.2005 - 04.2006
Inside Sales Representative
Ntelos Wireless
07.2002 - 04.2005
High school diploma -
Shawsville High School
Some College (No Degree) -
Radford University