Jessica Krech
Green Bay,Wisconsin
Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Patient Service Representative II
Aurora Vince Lombardi Cancer Clinic
Green Bay, WI
09.2021 - 08.2022
- Used Epic and Varian to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Handled more than 50 calls per day to address customer inquiries and concerns.
- Took copayments and compiled daily financial records.
- Warmly greeted patients and visitors and made each feel welcome.
- Used wheelchairs and movable beds to move patients between hospital locations.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as walking.
Patient Service Representative
Aurora BayCare Medical Center
Green Bay, WI
07.2020 - 09.2021
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Customer Service Representative
Humana
De Pere, WI
04.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Posted payments to accounts and maintained records.
Restaurant Manager
Black Honey Hashery
De Pere, WI
05.2016 - 05.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Education
Associate Degree Nursing
NWTC
Green Bay, WICertificate - CNA
NWTC
Green Bay, WI06.2022
Certificate - Phlebotomy
NWTC
Green Bay, WI12.2020
Skills
- Caring and Empathetic
- Patient Engagement
- Building Rapport and Credibility
- Registration and Scheduling
- Resolving Problems
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Patient Flow
- Time Management
- Professional Bedside Manner
- Reliability and Dedication
- Patient Safety
- Medical Oncology
- Self-Driven and Motivated
- Emotional Support
Accomplishments
- Achieved goal of becoming a preceptor by completing all job tasks with accuracy and efficiency.
- Used Microsoft Excel to develop pump disconnect tracking spreadsheets.
- Collaborated with team of six in the development of working relationships between clinical and non-clinical staff.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Service Representative II
Aurora Vince Lombardi Cancer Clinic
09.2021 - 08.2022
Patient Service Representative
Aurora BayCare Medical Center
07.2020 - 09.2021
Customer Service Representative
Humana
04.2019 - 07.2020
Restaurant Manager
Black Honey Hashery
05.2016 - 05.2019
Associate Degree Nursing
NWTC
Certificate - CNA
NWTC
Certificate - Phlebotomy
NWTC
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