Jessica Leon
San Tan Valley,AZ
Summary
Enthusiastic Medical Receptionist offering two years of experience in communicating positively with physicians, office staff, and patients. Hard worker and willing to go extra mile to complete any task.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler
Surgical Professionals
Mesa, Ar
04.2023 - Current
- Scheduled surgical procedures efficiently for diverse medical specialties.
- Coordinated patient appointments with surgeons and medical staff seamlessly.
- Managed electronic health records and appointment databases accurately.
Medical Receptionist
Cardiovascular and Arrhythmia Institute
Mesa, AZ
10.2018 - 04.2023
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Cardiologist office with six providers.
- Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Interviewed patients to collect medical information and insurance details.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Straightened up the waiting room so that it remained neat and organized.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Processed patient payments and scanned identification and insurance cards.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Informed patients of financial responsibilities prior to rendering services.
Field Support Representative
Ricoh
Tempe, AZ
02.2016 - 10.2018
- Identified and implemented new method for streamlining and process that resulted in increased workflow
- Carefully followed Enterprise Service Manager's written and verbal instructions in regards to each day's duties and assignments.
- Cordially interacted with customers and displayed professional appearance as representative of company.
- Develop trust and rapport with client in Law Firms, Medical Offices, Colleges, Insurance Companies and Government Offices.
- Handle sensitive and confidential files.
- Managed office supplies and checked inventory usage to restock items.
- Aide co-workers in setting and achieving Individual Development Plans.
- Receptionist, operated mail rooms and copy centers.
Office Manager
The Roomstore
Mesa, AZ
12.2005 - 02.2016
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Interviewed, on-boarded, developed and oversaw daily activities of 7 clerical and administrative office personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Directed team administrative professionals to meet team needs in fast-paced environment.
- Managed office inventory and placed new supply orders.
- Oversaw daily functions.
Skills
- Surgery scheduling
- Insurance verifications and authorizations
- Front desk operations
- Proficient in Centricity and Practice
- Fushion
- Medical Referrals
- Patient callbacks
- Telephone etiquette
- HIPAA guidelines
- Communications
Timeline
Surgery Scheduler
Surgical Professionals
04.2023 - Current
Medical Receptionist
Cardiovascular and Arrhythmia Institute
10.2018 - 04.2023
Field Support Representative
Ricoh
02.2016 - 10.2018
Office Manager
The Roomstore
12.2005 - 02.2016